Customer Support Specialist - LollyLawUnited States
ParadigmWashington, DC, US30+ days ago
Job type
- Full-time
Job description0-2 years of customer support experience SaaS experience preferred Experience in a law firm highly preferred Strong initiative and creative problem solving Strong communication skills and introspection to understand customer needs Able to work well with a team and independently Excellent conflict management skills Experience in the legal or consulting industry advantageous You are a problem-solver and a go-getter who isn't afraid to dive into projects and get your hands dirty You articulate clearly, both written and orally, to build consensus, communicate ideas and deliver on-time Ability to engage, influence and inspire stakeholders to drive collaboration and alignment. Excellent with user-experience design principles and data analytics Competitive salary Paid vacation + sick and parental leave Remote working flexibility Budget for home office improvements Company culture that encourages work / life balance 100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants Bi-annual company retreats and many other fun activities to bring our team together (physically or virtually) as often as possible!
Customer Support Specialist - LollyLaw
As an entry-level LollyLaw Customer Support Specialist, you will act as a client advocate to ensure that our customers are able to achieve positive business outcomes throughout their partnership with LollyLaw. Proactive, energetic, and self-driven, you will strive to understand our customers within the legal tech industry and work to be a trusted partner so that firms love and grow with LollyLaw. LollyLaw is a proud part of Paradigm, the leading provider of legal practice software solutions that help lawyers manage, automate and grow their firms.
In this role, you will :
- Support existing customers via email and phone
- Diagnose & troubleshoot client issues
- Onboard new customers with training calls and check-ins
- Continuously acquire expertise in LollyLaw features
- Write and update help center materials
- Improve client retention
- Work with various stakeholders to help them understand evolving client needs
- Other duties as assigned
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Customer Support Specialist • Washington, DC, US
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