Service Support Specialist

The Service Support Specialist will assist the service department in dispatching, customer service, and completion of generator warranty & new unit start-ups.

Responsibilities :

• Schedule all national account start-ups assigned to KGE by Generac
• Provide support to our contractors, customers, and factory representatives
• Utilize in-house software to submit appropriate documentation for payment by Generac
• Utilize Generac website to pull credit memos and invoice jobs
• Assist with dispatching technicians to assigned projects
• Support the service team as needed
• Rotate in after hours on-call rotation
• Performs other related duties as assigned

Requirements :

Education / Experience :

Physical Requirements :

PM22