Contract Technical Support II

POSITION SUMMARY

Under limited supervision, coordinate the definition of aircraft specifications, guiding global customers in selecting aircraft equipment to meet their needs and requests, while ensuring compliance with certification requirements and company processes. Participate in the development of new products and optional equipment, updating contractual technical data. Support the management of aircraft availability, providing accurate configuration inputs aligned with product development deadlines and requirements.

JOB RESPONSIBILITIES

• Under limited supervision, coordinate the interface with the worldwide customer base to ensure timely definition of low / medium complexity aircraft specifications (avionics / entertainment / interior / exterior options) in accordance with customer requests while respecting certification requirements and the company's processes
• Under limited supervision, participate in the development of new products and optional equipment, developing and updating contractual technical data (aircraft technical descriptions and options guides - including its prices), as well as their related detailed explanations, ensuring that customers are presented with and guided towards the accurate selection of the aircraft's equipment and maximizing business results.
• Under limited supervision, manage aircraft availability, ensuring that the inputs for each aircraft configuration (“as contracted”) are timely and accurately provided to the company's internal areas.
• Participate in strategic alignment with product development teams, aiming at the expansion of the business.
• Under limited supervision, lead initiatives related to process improvements, new developments, and automation of the area's tools and processes.
• Develop the relationship between Embraer and the customer throughout the specification process to ensure customer satisfaction and enhance the customer's perception of Embraer.
• Use and continuously update the Salesforce database (and others) for configuration management and control.
• Support the training of less experienced professionals.
• Expand learning and skill base to a wide variety of job skills and personal competencies, including those necessary for succeeding in a team-based environment.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

Education :

Experience :

Working Conditions / Environment / Special Requirements

GENERAL COMMITMENT FOR ALL EMPLOYEES

The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.

Embraer is an Equal Opportunity Employer.