Service Appointment Coordinator

Job Description

Job Description

Job Title : Service Appointment Coordinator

Location : New Motors – 8670 Peach St, Erie, PA 16509

Department : Service Department

Reports To : Service Manager / BDC Manager

Employment Type : Full-Time and Part-Time

We are looking to add a part-time or Full-time positon-

Part time - VERY flexible on schedule / hours

Full time - 2 days off per week, 40 hours per week

About New Motors

New Motors has proudly served the Erie community since 1971, representing Subaru, BMW, and Volkswagen. As a family-owned dealership, we are committed to delivering exceptional customer service and building long-term relationships with our clients and our team.

Job Summary :

The Service Appointment Coordinator plays a key role in delivering a best-in-class service experience. This position is responsible for handling all incoming service calls, scheduling appointments efficiently, and providing clear communication between customers and our service team. You will be the first point of contact for our service customers and a critical part of our customer satisfaction goals.

Key Responsibilities :

Answer inbound service department calls in a professional and courteous manner.

Schedule service appointments based on technician availability and customer needs.

Confirm upcoming appointments and follow up on missed appointments.

Maintain accurate customer records in the dealership CRM and scheduling tools.

Coordinate with service advisors and BDC team to optimize shop capacity.

Promote dealership service specials and maintenance recommendations when appropriate.

Contact customers for first maintenance reminders, PA state inspection notices, and past-due services.

Ensure customers receive a confirmation of their appointment and any necessary instructions.

Assist with outbound follow-up calls and texts to ensure customer satisfaction.

Document all customer interactions and feedback.

Qualifications :

Prior experience in customer service or automotive service scheduling preferred.

Excellent communication and phone skills.

Comfortable with computer systems, CRM tools, and dealership scheduling software.

Organized, detail-oriented, and able to multitask in a fast-paced environment.

Friendly, professional demeanor with a focus on customer satisfaction.

High school diploma or equivalent required.

Why Join New Motors?

Competitive pay and performance incentives

Paid training and development

Health, dental, and vision insurance

401(k) with company match

Employee discounts on vehicles, service, and parts

Supportive team environment with room for growth

To Apply :

Email your resume to apply@newmotors.com or apply in person at our dealership. We’re excited to meet the next great addition to our service team!

New Motors Subaru BMW and Volkswagen 8670 Peach St Erie, PA 16509