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IPT Engineer
IPT EngineerBTI Solutions • Plano, TX, United States
IPT Engineer

IPT Engineer

BTI Solutions • Plano, TX, United States
1 day ago
Job type
  • Full-time
Job description

Why work with us?

Proven people.

Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.

Proven process.

Our approach to staffing isn't just a little bit different; it's a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.

By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.

Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.

Proven results.

More than anything, the biggest difference with BTI Solutions is the one that matters most : bottom-line results.

  • 95% client satisfaction rate - measures client satisfaction vs. expectations.
  • Our clients have worked with us for over 10 years , on average.
  • BTI Solutions counts 4 Global Telecommunication companies as clients.
  • Client referrals are BTI Solutions' largest source of new clients.
  • Google Review 4.4, Facebook Review 4.8

IPT Engineer ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Duties may include, but are not limited to, the following :

  • Perform moderately complex tasks by applying standard procedures and criteria. Troubleshoot corporate mobile / cellular issues for end-users, manage IT and mobile assets, oversee logistics, and coordinate with vendors / carriers to support end-user services. (Approximately 60% of time)
  • Manage client work order requests with a strong focus on quality and timeliness. Ensure that tasks are completed accurately, efficiently, and with consistent results. (Approximately 40% of time)
  • Provide voice service management and end-user support , ensuring smooth operations and responsive issue resolution.
  • REQUIRED QUALIFICATIONS

    Education

  • Bachelor's degree (4-year) in Telecommunications
  • Experience, Knowledge, and / or Skills

    IPT Support

  • Administer and maintain corporate cloud voice services (Samsung SCME)
  • Provide on-site user support
  • Prepare monthly voice service utilization reports
  • Manage and track voice service inventory
  • Non-Corporate Internet

  • Oversee ISP / service management
  • Coordinate onboarding of new circuits from order to installation
  • Manage termination of existing circuits
  • Open and follow up on ISP service tickets
  • Conduct service usage audits
  • Prepare service reports, including usage and root cause of outages (RFO)
  • Network Operations

  • Collaborate with local network engineering teams to support, troubleshoot, test, and maintain WAN / LAN
  • Partner with local and remote engineering teams to support network projects
  • Mobile Services

  • Asset Retrieval & Management
  • Manage retrieval of mobile and PC assets from terminated employees

  • Oversee upgrades, repairs, and logistics for active users' mobile assets
  • Update device return status using the Asset Management Database System
  • Send FOTA push messages to terminated and active users for asset retrieval
  • Generate weekly, monthly, and quarterly retrieval status reports
  • User & HR Support
  • Communicate corporate asset retrieval processes and updates

  • Provide status support to end-users and HR regarding retrieval requests
  • Coordinate with IT / Mobile Tier 1 and Tier 2 teams for asset return updates
  • Auditing & Reporting
  • Produce service reports and distribute communications

  • Conduct quarterly asset audits and provide analysis of results
  • Computer Skills

  • Proficiency in Microsoft Word, Excel, and PowerPoint
  • Travel Requirement

  • Up to 35%
  • Physical Demands

  • While performing job duties, the employee is frequently required to sit; use hands to finger, handle, or feel; climb or balance; and talk or hear.
  • Occasionally required to stand, walk, reach with hands / arms, stoop, kneel, crouch, or crawl.
  • Must regularly lift and / or move 10-40 lbs.
  • Vision requirements include close vision, distance vision, and color vision.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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    Engineer • Plano, TX, United States

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