Customer Service Representative – Join a Supportive Team

Delagroup Management is proudly partnering with AT&T to deliver cutting-edge wireless solutions across San Diego. We are built on product expertise, seamless customer care, and standout support. Now hiring a Customer Service Representative—ideal for someone empathetic, solution-driven, and committed to delivering top-tier service and lasting customer relationships.

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

As a Customer Service Representative, you will take part in in-depth, hands-on training to gain a solid grasp of AT&T’s wireless and telecom offerings. You’ll sharpen your communication, troubleshooting, and system navigation skills to handle customer needs with care and efficiency. This experience will shape you into a trusted go-to expert, turning customer questions into solutions and helping build loyalty throughout the AT&T NDS campaign.

Customer Service Representative Responsibilities

• Act as the go-to contact for AT&T customers, handling a range of wireless and telecom inquiries.
• Quickly resolve service, billing, and account issues with a customer-first attitude.
• Clearly explain AT&T products, features, and promotions to help customers get the most from their services.
• Assist with account updates, activations, upgrades, and admin tasks with accuracy and speed.
• Log all customer interactions and resolutions in our system for accurate record-keeping.
• Spot complex issues early and escalate them smoothly to the appropriate support teams.
• Gather customer feedback and share insights to help improve services and experiences.
• Follow AT&T policies and compliance standards in every transaction and interaction.
• Build customer trust through empathy, patience, and consistent, helpful support.
• Stay sharp by participating in regular product training and professional development.