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Associate Toll Operations Consultant
Associate Toll Operations ConsultantHDR • Sacramento, CA, US
Associate Toll Operations Consultant

Associate Toll Operations Consultant

HDR • Sacramento, CA, US
4 days ago
Job type
  • Full-time
Job description

Associate Toll Operations Consultant

HDR, an employee-owned firm, seeks an Associate Toll Operations Consultant to help shape resilient, sustainable transportation systems across North America. The role is driven by data, technology and stakeholder collaboration to ensure the safety, efficiency and revenue integrity of toll facilities.

Responsibilities

  • Analyze operations and system options to support management change and impact assessment.
  • Confer with managers to interpret policies and procedures related to change options.
  • Prepare reports and documentation related to options and change evaluations.
  • Research tolling trends, technologies and policies to inform client strategies.
  • Conduct deep data analysis using Excel, Power BI, relational databases and other tools.
  • Monitor and analyze toll transaction data to identify discrepancies, trends and revenue opportunities via reporting.
  • Reconcile tolling data across systems and vendors to verify accuracy and completeness.
  • Analyze business processes and recommend improvements for efficiency and accuracy.
  • Evaluate customer service center and system data to identify trends and opportunities.
  • Support quality assurance reviews and recommend enhancements.
  • Develop SOPs, training materials and technical documentation.
  • Assess end-user experience for both customers and agents.
  • Lead development and delivery of small tasks and work products.
  • Support toll program management tasks including design reviews and operational oversight.
  • Apply HDR's project management and QA / QC processes.
  • Support Project Managers with scopes of work, cost estimates, procurement documents, contracts and provide oversight of project tasks, deliverables and sub-contracts.
  • Perform other duties as assigned.

Qualifications

  • Bachelor's degree in a related field.
  • Minimum 2 years related experience.
  • Strong analytical skills and the ability to compile and present summary level information.
  • Expert Microsoft Access and Excel skills.
  • Proficiency in data reporting and analytical tools such as SQL, Power BI, and / or Tableau.
  • Strong background in data analysis, reporting, and data visualization.
  • Excellent written and communication skills.
  • Self-starter with proven track record of accomplishments.
  • Familiarity with tolling back-office systems and / or customer contact center operations.
  • Experience working with state DOTs, toll system integrators, planning organizations, or toll authorities.
  • Knowledge of ArcGIS, SQL Server and / or Crystal Reports.
  • Master's Degree (preferred).
  • Local candidates preferred.
  • PMP Certification (preferred).
  • An attitude and commitment to being an active participant of our employee-owned culture is a must.

    • Benefits

    HDR provides a comprehensive benefits package that promotes employee ownership, health, performance and success. Benefits include medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement.

    Expected compensation range : $87,934.00 – $142,750.00 annually, depending on skills, experience, education and geographic location.

    Location

    Primary : Walnut Creek, California

    Other : Oakland, Sacramento, California

    Employment Information

    Full-time, Regular, Mid-Senior level, Management, Consulting, Engineering, Advanced Technologies for Surface Transportation, Highway + Road.

    EEO Statement

    HDR is an Equal Opportunity Employer and an affirmative action employer. HDR welcomes applicants of all backgrounds and encourages participation from individuals who bring diverse perspectives and experiences to our workforce.

    Expiration

    This posting will expire on Oct 14, 2025.

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