Regional Director of Marketing & Ecommerce

Alohilani Resort Waikiki Beach

The all-new, vibrant 'Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it's an oasis of tranquility in the heart of Waikiki.

Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it's where Hawaii vacations turn moments into memories.

Our resort is proudly named in honor of Queen Lili'uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke'alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. 'Alohilani Resort Waikiki Beach.

Marketing & E-Commerce Manager

This leadership position reports to the Senior Vice President of Sales & Marketing and oversees a team of three Regional Marketing and E-Commerce Managers responsible for driving revenue and increasing market share for Highgate's owned and managed assets in Hawaii. In this role, you will be responsible for developing and implementing comprehensive marketing strategies to drive revenue, enhance brand awareness, and increase market share across multiple properties within our regional portfolio. Additionally, you will oversee the hotel's e-commerce initiatives, including managing online distribution channels, optimizing website performance, and maximizing online revenue opportunities.

Responsibilities

• Works with sales, revenue management, and operational teams, and Highgate Corporate, to drive strategic and innovative tactics for generating revenue and maintaining brand standards.
• Develops strategic KPIs and sets performance goals / targets in partnership with the leadership teams on property.
• Builds strategic marketing plans and establishes annual Marketing & eCommerce budgets along with SVP of Sales & Marketing, GMs, DOSs, and DORMs.
• Deploys strategies (print, digital, and / or social media) through the review of competitive data, demand analysis and market mix management.
• Collaborates with the DOSs to provide marketing support to all sales-impacted market segments, including but not limited to BT, GDS, B2B groups, and Luxury Consortia.
• Manage relationships with third-party vendors, agencies, and partners to support marketing initiatives and maximize ROI.
• Liaisons with Food and Beverage team to support menu design and B2B marketing efforts for local and group catering.
• Ensures hotels have adequate online presence and visibility to drive online channel performance. This includes overseeing the performance of hotel digital direct channels, retail management and social media, and facilitating connections between hotels and enterprise or area activities.
• Assists hotels in improving work efficiency, developing & controlling content quality from the perspective of hotel needs to drive more traffic to Highgate digital direct channels and further enhance the conversion rates.
• Seeks out, audits proposal and recommends use of technologies and platform for test-and-learn applications to drive competitive advantage, revenue, and plan ROI.
• This role will be responsible for driving increased market share and revenue through focused hotel-level activity.
• The role will provide hotels with comprehensive guidelines and best practices across various subjects and topics, with a focus on activities that generate revenue.
• Lead and develop content creation process for hotels, to enhance the overall experience of Highgate Hawaii's branded digital outlets.
• General tactical support of SEO initiatives such as keyword research and recommendations, developing meta titles and descriptions, and optimizing for local search.
• Analyze website performance metrics, booking data, and customer feedback to optimize the online booking experience and drive direct bookings.
• Supports all new opening hotels and assets.
• Provides insight to performance by channel, geography and hotel level.
• Develops, leads, and plans strategies to optimize brand presence and ensures Highgate hotels are best represented on third party sites such as OTA's.

Qualifications