Assistant Billing Clerk

Salary : $56,348.88 - $73,355.40 Annually

Location : Alhambra, CA

Job Type : Full Time

Job Number : FT252619

Department : Utilities

Opening Date : 11 / 19 / 2025

Closing Date : 12 / 12 / 2025 5 : 00 PM Pacific

Definition

The top salary range for this position currently reaches $73,355.44, PLUS, an excellent benefits package! The position will receive a 5.0% salary increase in July 2026 and July 2027; bringing the top step salary to $80,874.36.

• THIS POSTING MAY CLOSE ONCE A SUFFICIENT NUMBER OF APPLICATIONS IS RECEIVED. PLEASE APPLY IMMEDIATELY.
• Applications without a valid typing certificate will NOT be considered.

See section on SELECTION PROCESS for criteria.

Under general supervision, the Assistant Billing Clerk performs a wide variety of utility billing duties involving the processing of water and refuse services; maintains detailed accounting; responds to general customer inquiries and complaints; and performs other related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED :

Supervision is provided by the Billing Clerk.

Essential Job Functions

Essential job functions may include, but are not limited to, the following : (These functions may not be present in all positions in this classification. When a position is filled, the essential functions will be noted in the announcement of position availability. Management reserves the right to add, modify, change, or rescind work assignments as needed.)

Assists with the processing of payments for water utility and refuse collection services; checks payment accuracy; batches payments into predetermined groups; calculates and posts payments; processes orders from customers discontinuing service; enters information into computer; answers questions and inquiries made by the public or refers to appropriate personnel; prints and mails customer billings; uses computer system and manual records to research status of accounts to answer inquiries and complaints regarding billing charges and services at public counter and / or over the telephone; receives daily printed meter reads; records high and over reads; corrects inaccurate readings and distributes orders for rereading meters; dispatches field personnel for a variety of routine and emergency service calls; and performs other related duties as assigned. Maintains regular attendance.

Qualification Guidelines

To qualify for this classification, an individual must possess any combination of experience and education that would likely produce the required knowledge and abilities, and enable the individual to successfully perform the essential job functions of the position. A typical combination is :

Education and / or Experience :

High School Diploma or GED equivalent with one year of experience in customer service, bookkeeping, or the preparation, maintenance, and processing of detailed records are required.

Knowledge of :

Basic accounting principles and bookkeeping procedures and methods; modern office methods, practices, and record maintenance systems; operational characteristics of a computer terminal; and public contact techniques.

Ability to :

Perform a variety of clerical accounting duties related to utility billing; respond to public inquiries, complaints and requests for service in a tactful and effective manner; accurately enter data at a speed necessary for successful job performance; accurately perform basic mathematical calculations; operate a computer terminal, calculator and other office equipment; understand and follow oral and written instructions; and establish and maintain effective working relationships with those contacted in the course of work.

Licenses and Certificates

A typing certificate with a net speed of 45 wpm is required.

Physical Demands :

Ability to lift up to 15 pounds is required. Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, crouching and stooping in the performance of daily office activities. The position also requires grasping, repetitive hand movement, and fine coordination in retrieving and entering data using a computer keyboard. Additionally, the position requires near and far vision in reading work related documents and using the computer, and acute hearing is required when providing phone and personal service.

Work Environment :

Employee generally works indoors. Environment is generally clean with limited exposure to conditions such as dust, fumes, or odors. Noise level in the work environment is usually moderate but the employee may occasionally be exposed to loud talking and interruptions from telephones and / or members of the public.

Note :

The duties, skills, and demands described here are representative of those that must be met to successfully perform the essential functions of the job. When appropriate, reasonable accommodations may be made to enable individuals with a disability to perform the essential functions of the position.

SELECTION PROCESS :

Please apply online at www.governmentjobs.com or visit the City's website. Candidates must submit an application online, and attach a typing certificate with a net speed of 45 words per minute prior to the final filing date. Internet or electronic typing certificates will not be accepted. Certificates must be issued and dated within six (6) months of the final date of this recruitment from a government agency, temporary employment agency, business college, or public school system. Typing tests from the County of Los Angeles Department of Human Resources are not accepted. Failure to submit a typing certificate with the application by the final filing date will result in disqualification from the recruitment. Visit theCity of Alhambra website for a list of possible agencies to obtain a typing certificate from. Cover letters and resumes are optional.

Applications will be screened for qualifications and appropriate background and only the most qualified will be invited to participate in the examination process. Successful candidates must achieve a minimum passing score in each of the test components. Applicants will be notified by mail as to the test date, time, and location. The examination process will include :

Typing certificate Qualifying

Oral interview 100%

ACCOMMODATION :

Applicants with legal disabilities who require special testing arrangements must contact the Human Resources Department at least five (5) working days prior to the examination date.

The provisions of this bulletin do not constitute an expressed or implied contract and any provisions contained in this bulletin may be modified or revoked without notice.

The City of Alhambra is an Equal Employment Opportunity Employer. The U.S. Equal Employment Opportunity Commission (EEOC) is responsible for enforcing federal laws that make it illegal to discriminate against a job applicant or an employee because of the person's race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.

Effective January 1, 2013, new members to CalPERS or an agency with CalPERS' reciprocity will be subject to the provisions of the Public Employees' Pension Reform Act of 2013 (PEPRA) and will receive 2% @ 62 benefit formula underwhich the employee pays 7.75% as a contribution to the PEPRA plan. Employees who are current members of CalPERS or an agency with CalPERS' reciprocity, or who have less than a six-month break in service between employment in a CalPERS (or reciprocal) agency will be enrolled in the 2.7% @ 55 benefit formula underwhich the employee pays 8% of the employee contribution to PERS. The City offers a Section 125 cafeteria benefit plan. The City does not participate in the Social Security System. City paid leave time (sick, vacation and holiday) available in accordance with City policies.

For our detailed benefits information, please see the

01

Do you possess a High School Diploma or GED equivalent?

02

How many years of customer service, bookkeeping, or the preparation, maintenance, and processing of detailed records do you possess? Please explain.

03

How do you prioritize your tasks when dealing with multiple billing deadlines?

04

How do you ensure compliance with billing regulations and internal policies?

05

A typing certificate with a net speed of at least 45 words per minute is required to be considered for this recruitment. Certificates must be issued and dated within six (6) months of application submission date and obtained from a government agency, temporary employment agency, business college, or public school system. Typing tests from the County of Los Angeles Department of Human Resources are not accepted. Did you attach a valid typing certificate?

Required Question