Portuguese Speaking Customer Service for Food & Beverage industry

Portuguese Speaking Customer Service Representative

Patrique Mercier Recruitment is thrilled to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative in the dynamic Food & Beverage industry. As the leading agency for candidates seeking jobs in their native language across various countries, we specialize in matching talented individuals with leading organizations in industries such as social media, gaming, healthcare, retail, and telecommunications. Our meticulous recruitment process ensures the perfect alignment between candidates and employers, allowing you to find your dream job abroad. In this role, you will be the vital link between customers and our clients, providing exceptional support while engaging with a diverse clientele. If you have a passion for delivering outstanding customer service and speak Portuguese fluently, this position could be the perfect fit for you. Join us in connecting great talent with great opportunities and thriving in an international work environment.

Responsibilities

• Provide exceptional customer support to Portuguese-speaking clients in the Food & Beverage sector.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product information, orders, and concerns related to food and beverage services.
• Resolve customer issues and complaints efficiently while maintaining a positive customer experience.
• Collaborate with internal teams to address customer needs and streamline service processes.
• Conduct follow-up communications to ensure customer satisfaction and resolve any outstanding issues.
• Maintain accurate records of customer interactions and transactions in the CRM system.