Customer Service Specialist

Job Description

Duration - 3 months with Possibility of FTE

Job Title : -Member Advocate (Customer Service Representative)

Hybrid - 2 days office (Monday-Tuesday)

Pay Rate : - $19 / hr

About the role :

This is a temporary Member Advocate Contractors to join our Customer Experience team in Lehi, UT. You will be joining us for the most critical time of the year. January 1st is the "Super Bowl" of healthcare, as new health plans launch, and our members are actively engaging with their benefits. Your primary responsibility will be to ensure a seamless and exceptional experience for them during this peak period.

Day to Day :

• Get an introduction into health insurance, benefits, and network plans to support tier 1 member questions and support
• Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
• Support and cultivate office culture that aligns with their values and incorporates the outstanding aspects of the team

Schedules : (30 min lunch break)

9-2pm (22.5 hours)

Training :

Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.