Benefits Service Representative

Job Description

Job Description

Benefits Service Representative

SUMMARY :

This position is responsible for providing customer service to employees calling into the benefits hotline. In addition to assisting with incoming calls, this position will also provide support for a variety of benefit department functions.

LOCATION : Irvine, CA 92602

COMPENSATION : $19.00 - $21.00 Per Hour

“Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401k plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.”

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES :

Provide assistance with benefits administration of group benefits programs (group health, dental, vision, short-term and long-term disability, life insurance, flexible spending plan, 401(k) plan, and retirement plans on a daily basis.

Coordinate daily benefits processing. Handle enrollments, COBRA, terminations, qualifying life event changes, beneficiaries, disability, maintain group benefits database and update employee records.

Provide customer service for all employees calling the benefits hotline.

Responsible for retrieving messages left on the hotline and returning employee calls.

Manage a high volume of inbound calls in a courteous and timely manner.

Ability to identify different scenarios and apply appropriate resolutions based on employee issues.

Respond to incoming emails to the Benefits email box.

Support and ensure compliance with company policy.

Ability to accurately document all calls and inquiries in an employee record.

Be detail-oriented and able to work in a high-volume work environment with a high degree of confidentiality.

OTHER RESPONSIBILITIES :

Assist with the processing of National Medical Support Notices inquiries and enrollments.

Assist with various audits of benefits data.

Assist the benefits department with projects.

QUALIFICATIONS :

High school diploma (or equivalent) required.

Experience working in a fast-paced call center environment.

Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.

Working knowledge of Microsoft Office applications (Outlook and Excel). Experience with MS Teams is a plus.

Professional, articulate, and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions, and materials in strictest confidence. Must be able to work overtime as needed.

Strong verbal and written communication skills required with the ability to successfully interact with different levels of the organization while functioning as a team player.

Professional, articulate, and able to use good independent judgment and discretion.

Pay Details : $20.00 to $21.00 per hour

Search managed by : Jason Timothy

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www- uat.lhh.com / us / en / candidate -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.