Customer Service Rep (4413)- 2495 Lincoln Hiway East Unit 21

Customer Service Rep

We are seeking a friendly and customer-focused Customer Service Representative to join our team in Lancaster, United States. As a vital member of our customer service department, you will be responsible for providing exceptional support to our valued customers, addressing their inquiries, and ensuring their satisfaction with our products and services.

Responsibilities include :

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer complaints and issues with empathy and efficiency
• Process orders, refunds, and exchanges accurately
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to ensure customer satisfaction
• Document customer interactions and update customer records in our database
• Identify and escalate complex issues to appropriate team members or management
• Provide feedback to improve customer service processes and procedures
• Meet or exceed performance metrics and quality standards

Qualifications include :

Additional information :

All your information will be kept confidential according to EEO guidelines.