Business Consultant - Japanese bilingual

Pasona N A, Inc. Business Consultant

Based on our philosophy at the Pasona Group of solving the problems that society faces, our mission at Pasona N A is to support customers and job seekers in finding success in the U.S. Our goal is to be partners in the success of both companies that are expanding into the U.S. as well as job seekers. We feel a determination and sense of duty and are not afraid of taking on any challenge in order to achieve our goal.

Pasona is looking for a business consultant who analyze the needs and issues of potential and current clients, builds strong relationships with them to generate opportunities for business proposals and close the deals as well as improve customer retention, increase upsells, and obtaining referrals to ensure customer satisfaction. The business consultant collaborates with cross-functional members internally to deliver consistently excellent customer experiences.

Responsibilities

• Establishing and maintaining customer relationships
• Visiting clients and potential clients either offline or online
• Understanding the customer's business situation
• Confirming customer satisfaction with services provided and matching expectations
• Identifying potential issues and needs of customers and strategically provide solutions to meet their long-term goals
• Continuously communicate with the customers and collaborate internally to ensure the optimization of the customer experience
• Proposing other services to upsell
• Understanding service contracts and handle renew contracts with solving any issues in a timely manner
• Listening to client feedback and bringing it back to the company for service improvement and development
• Designing solutions for clients' needs and / or issues with internal cross-functional members
• Preparing sales presentations and making presentations to clients and potential clients
• Negotiating contracts with clients and potential clients
• Preparing sales contracts for orders with contract specialist and submitting them to clients and potential clients
• Obtaining deposits and balance of payment from clients
• Answering client questions about credit terms, services, prices, and availability
• Maintaining client records
• Performing administrative duties related to business development
• Performing special projects and other miscellaneous duties

Requirements

Education / Experience :

Required Skills :

Preferred Skills / Certificate :

Note : Job title may change depending on work experience