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PGA
MarshallPGA • Irving, TX, United States of America
Marshall

Marshall

PGA • Irving, TX, United States of America
30+ days ago
Job type
  • Full-time
Job description

Overview

The Marshall provides exceptional professionalism and customer service to members and guests on the course. This role enforces club rules related to golf etiquette and play with a balance of courtesy and authority, while proactively ensuring a smooth pace of play and fostering a positive overall experience for all players.

Reports to the Head Golf Professional.


Experience Required

  • Prior experience in a similar role or extensive knowledge of golf preferred.
  • Ability to walk long distances and carry heavy bags up to 75 lbs. for extended periods.
  • Strong communication skills, with the ability to interact effectively with members, guests, and staff.
  • Excellent knowledge of golf etiquette, rules, and best practices.
  • Positive attitude and commitment to providing outstanding service.
  • High attention to detail and reliability.
  • Ability to work primarily outdoors with frequent exposure to extreme hot or cold temperatures and humidity.
  • Must be able to sit, stand, walk, climb ladders, squat, kneel, reach, grasp, push, pull, twist, bend, lift/carry up to 100 lbs., talk, hear, and see.
  • Adherence to attendance requirements as outlined in the weekly schedule.
  • Flexibility to work additional hours as needed to meet position deadlines.
  • Availability to work weekends and/or holidays as required.

Essential Responsibilities

  • Assist members and guests by offering advice on golf course etiquette, assisting with lost balls, and providing rides upon request.
  • Inform members and guests about club offerings, features, events, and golf shop specials.
  • Ensure presence on the course as scheduled and coordinate with starters or other golf operations staff to report incidents or issues requiring attention.
  • Consistently enforce club rules related to the golf course, ensuring a smooth experience for all players.
  • Address rule violations professionally while maintaining a courteous demeanor.
  • Repair ball marks when possible, fill divots with topsoil, pick up loose items on the course, and ensure cart guidance ropes and supports are straightened.
  • Collaborate with outside services, range attendants, and cart attendants to ensure smooth and efficient service for members and guests.
  • Complete daily duties in assigned areas to club standards in line with Star Service FOCUS expectations, including keeping the course free of trash, restocking supplies, and maintaining tidy signage.
  • Assist others as needed and take on additional tasks as assigned by management.
  • Follow all company, club, and department policies, procedures, and instructions.
  • Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
  • Follow safe working practices and safety guidelines.
  • Take initiative in personal and professional growth and maintain required certifications relevant to the role.
  • Address and resolve challenges using available resources and work with regional and corporate teams to support club operations.
  • Attend daily briefings and actively engage in required activities to stay informed and contribute to team success.
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Marshall • Irving, TX, United States of America

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