Director of SupportVirtualVocations • Glendale, California, United States
Director of Support
VirtualVocations • Glendale, California, United States
1 day ago
Job type
- Full-time
Job description
A company is looking for a Director of Support who will focus on rebuilding and enhancing the support structure for long-term success.
Key Responsibilities
Review and redesign the current Support structure, case flow, and metrics
Manage Tier 1 and Tier 2 teams, focusing on ownership, speed, and quality
Launch automation and AI projects to improve efficiency and customer interactions
Required Qualifications
7+ years in technical or customer support, with at least 3 years in a leadership role
Experience with Salesforce ISV, consulting partners, or integration apps
Proven ability to rebuild or redesign support processes and systems
Familiarity with AI or automation tools
Curious and proactive mindset with a builder's mentality
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Director Of Support • Glendale, California, United States
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