Principal, Warranty IT Solutions Design

Aufgaben

Mercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.

Job Overview

As Principal, Warranty IT Solutions Design you are responsible for leading the architecture, development, and operational management of key aftersales applications and services within the Engineering Services Warranty Systems portfolio. You serve as the main point of contact between business stakeholders, engineering teams, and external partners to ensure the delivery of secure, scalable, and MBUSA compliant solutions that support warranty operations and improve customer service.

You will drive the adoption and integration of modern API technologies, AWS Cloud services, and GenAI (Generative AI) solutions to enhance system interoperability, scalability, and innovation across the Mercedes-Benz application landscape. This includes designing and implementing robust API-driven integrations, leveraging AWS Cloud infrastructure for application development, deployment and management, and implementing GenAI use cases to automate processes, improve customer experience, and support data-driven decision-making.

Responsibilities

• Successful project implementations, support and development of MBUSA Aftersales Warranty Systems.
• Define and manage product roadmaps for Warranty Systems aligning with business goals and requirements
• Accelerates Digital Transformation by validating user requirements via UAT, securing approvals, and leading approved system enhancements with minimal disruption, aligning with Mercedes-Benz’s overall system architecture strategy.
• Oversee the development and monitoring of dashboards (e.g., DataDog) for Engineering Services applications, ensuring uptime and performance.
• Drives Operational Excellence through Automation by introducing process automation and AI-driven solutions to eliminate manual inefficiencies.
• Manage warranty data flows, including file processing, data synching, and historical data reconciliation.
• Coordinate with cross-functional teams to resolve production issues in a timely manner.
• Consultant & Vendor Governance : Defines project scopes, manages external consultants, and ensures high-quality, cost-efficient technical outcomes aligned with Mercedes-Benz IT standards.
• Change Management & UAT : Conducts impact analysis of system change requests, validates enhancements through UAT, and executes implementations with rollback plans to ensure stability and security.
• Support security alignment meetings and ensure adherence to internal audit and security policies. Lead remediation efforts for high-risk audit findings and support change management processes.
• Act as the technical owner contact for internal and external stakeholders, including managed services providers as necessary.
• Protects business reputation by ensuring rapid incident resolution, maximizing system uptime, and minimizing disruptions that could impact dealer satisfaction and customer loyalty.

Requirements & Conditions

Qualifikationen

Qualifications

Knowledge (necessary to perform proficiently in this job)

Must have a total of 7-10 years of experience in the following areas, with 2-5 years specifically in Generative AI (GenAI) :

Education

Bachelor’s Degree (accredited school) with emphasis in :

Job Family Competencies :

Core Behaviors :

EEO Statement

Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.

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