General Manager

Overview

Since its founding in 1937, Krispy Kreme’s focus has remained the same - making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line. As a General Manager, you are the leader of all store operations at our retail location, overseeing production, sales, and human resources. You are responsible for developing a staff of professional employees, striving to obtain maximum revenue, and ensuring both customer and employee satisfaction. You will maintain a thorough understanding of production and ensure high-quality products. We are looking for leaders with a commitment to teamwork, a customer-focused mindset, and a genuine passion for doughnuts.

Responsibilities

• You serve as a role model for customer-first behaviors according to company standards.
• Build a team of customer-focused employees through coaching and performance management.
• Ensure all products meet Krispy Kreme quality standards and guarantee customer satisfaction.
• Ensure all store physical property is in good working condition.
• Direct and manage store sales efforts, which may include Hot Light times, retail sales, fundraising, and suggestive selling.
• Achieve business plan objectives and profitability according to store operating plan and financial goals.
• Demonstrate safety consciousness and promote store safety (e.g., footwear, floor cones).
• Maintain a high level of store sanitation and cleanliness.
• Handle customer complaints / concerns in a timely and professional manner.

Qualifications and Requirements

Physical Demands and Working Conditions

Benefits

Equal Opportunity

Krispy Kreme is an Equal Opportunity Employer. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex status, veteran status, religion, gender identity and expression, sexual orientation, and disability. We strive for an inclusive culture that allows each employee to bring their bold authentic self to work.

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