Assistant Manager, Consumer Lending

Overview

Working with the Consumer Lending Manager, this position is responsible for the daily oversight and management of the underwriting, processing and funding in the Consumer Lending Department. Key objectives of the position include successful management of the daily activities of the Consumer Lending Department to deliver expected results as outlined by MCU's strategic plans and direction; adhere to and implement a prudent lending philosophy that supports the profitable growth of the consumer loan portfolio; foster and promote a positive, collaborative culture across the team and all other departments and teams throughout the credit union. Participate in planning sessions to determine future lending objectives and products.

Responsibilities

Specific duties include, but are not limited to, the following :

• Oversee daily operations of the credit union's consumer lending team consistent with strategic initiatives, governing consumer credit laws, rules and regulations, as well as internal policies and procedures.
• Work with the staff to ensure applications are reviewed, processed & funded within established service levels and meet or exceed department goals.
• Assist with the monitoring and troubleshooting of loan and system errors.
• Assist with monthly call monitoring, providing coaching and feedback to ensure staff meets or exceeds department goals.
• Coach and mentor staff by providing ongoing professional development which meets credit union, service and individual development needs.
• Meets with individual direct reports at least monthly and conduct team meetings monthly.
• Identify, assess, and prioritize initiatives that solve member and employee pain points.
• Oversee and implement the performance management process for the team; develop key performance measures that support the strategic plan of the credit union, set high performance expectations, monitor and coach accountability across the team in service levels and production objectives.
• Establish and monitor goals for direct reports that are measurable to contribute to the overall production and efficiency of the department.
• Monitor and review underwriting decisions, processing and funding errors, trends and exceptions. Make recommendations to Manager of Consumer Lending for revisions to guidelines, policies and / or procedures to ensure a positive Member experience.
• Regularly review declined applications to ensure consistency. Overturned decisions will be monitored and utilized for ongoing coaching of staff to continuously challenge their decision making and underwriting skills.
• Monitor consumer lending loan officer's policy and exception requests and make recommendations to Manager of Consumer Lending.
• Participate in Credit Union sprints, projects and strategic initiatives when the opportunity arises.
• Complete timely reviews of application decisions and funding, reviewing for adherence to Consumer Loan Policy / Guidelines and provide coaching and feedback as necessary.
• Underwrite, process and fund more complex loans as needed or within higher level authority and make recommendations to senior level management as necessary. May back up any staff queues as necessary to ensure SLA's are met consistently.
• Ensure open lines of communication and training for consumer lending teams as well as those taking applications. Train staff on changes to guidelines, how to better prepare applications, etc. to ensure a tighter turn time on decisions.
• Compile and analyze data to evaluate the present and future status of consumer loan production, products, policies and procedures.
• Communicate and facilitate change to achieve strategic initiatives and consumer lending goals. Create a clear plan of action to achieve stated goals in all areas.
• Work with the Quality Assurance team as needed to complete timely review of internal audit findings, reviewing for adherence to Consumer Loan Policy / Guidelines and provide coaching and feedback as necessary.
• Generate production reports.
• Promote and cross-sell credit union services / products that are beneficial to the member. Ensure staff is proactively looking to assist frontline employees and members with additional products that benefit their financial needs.
• Work with Branch management to assist in training branch staff who offer and deliver consumer lending products to members.
• Ensure all member complaints, appeal requests or letters are answered timely and in accordance with MCU policies and procedures; document findings and report as necessary to appropriate departments (i.e. Member Experience for tracking).
• All other duties and projects as assigned.

Requirements

Leadership Competencies

Experience in setting vision and strategy

Why you\'ll be a good fit

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you'll bring the following

Results

Agility

Integrity

Belonging

Ownership

What we can offer you

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to knowledge, skills and abilities, as well as geographic location. Incentives and / or benefits packages may vary depending on the position.

Municipal Credit Union (MCU) is an Equal Opportunity Employer.Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

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