Help Desk Support Specialist

Position Details : Job Title

Help Desk Support

Location

Austin, TX – 78701 (100% onsite)

Duration

7-month contract with possibility of extension or conversion

Qualifications :

• CompTIA A+, CompTIA ITF+, or equivalent certification highly preferred.
• Provides front-line technology support by answering and responding to inbound calls / emails in a timely and professional manner, gathering and analyzing information about the customer's issue and determination of the best way to resolve the problem.
• Provides basic support and troubleshooting, including password resets, printer configurations, break / fix instructions, website content updates, creates accounts and configure hardware as part of on-boarding process, supports audio and video equipment in conference rooms, and support for more complex issues where configuration solutions have already been documented.
• Responsible for ensuring that all support calls / emails are properly documented in the tracking system, escalating issues as appropriate, and communicating trends to management.