Help Desk Support Technician

ASSYST is seeking a skilled Help Desk Support Technician to support our client in Austin TX

Location : Austin TX

Job Type : Contract (Corp to Corp / C2C or 1099)

Position : Onsite No Remote Work Allowed.

Help Desk Technician

We are looking for a dedicated and skilled Help Desk Technician to provide essential technical support to our employees. The ideal candidate will have a strong background in customer service and possess the technical expertise required to troubleshoot a wide range of hardware and software issues. This role is perfect for a professional who is eager to grow and advance in the field of IT support.

Responsibilities

• Provide exceptional customer service through various channels including phone email and in-person support.
• Assist users with varying levels of technical proficiency offering clear and patient guidance.
• Diagnose and resolve technical issues related to computers information systems and common applications such as Microsoft Office Suite Windows 10 and Adobe products.
• Manage user accounts permissions and network access using Active Directory.
• Offer support for cloud-based technologies and platforms including Microsoft Azure.
• Maintain accurate records of all support requests and their resolutions using a ticketing system.

Required Skills

ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex age disability military status national origin or any other characteristic protected under federal state or applicable local law

Required Experience :

IC

Key Skills

user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support

Employment Type : Full Time

Experience : years

Vacancy : 1