Executive Assistant / VIP Client Support

This is an amazing opportunity to join our exclusive facility. We need a like-minded and customer service oriented individual who is committed to upholding the high standards we provide for all our clients.

This is a full time position for an experienced, detailed Client Manager and EA.

We're looking for a professional with a positive attitude. Common sense, initiative and a willingness to take action are necessary in order to complete the tasks and duties for our office. You will work with a wide variety of clientele. The ideal candidate will be comfortable multi-tasking, have good communication skills, strong interpersonal skills and contribute a helpful and positive attitude to our work environment. Strong work ethic and a high regard for patient confidentiality are a must.

You must be highly accountable, organized, have great follow up, attention to detail, productivity, organization and communication. This role involves heavy physician and client management.

DUTIES :

• All client management, support and coordination for programs : scheduling, confirmations, all clinical recommendations and follow up
• Answer questions and solve service issues
• Manage client programs and needs : questions, issues, follow up, proactive communications
• Manage client relationships to retain clients and provide exceptional support
• Work with client team of physicians, nutritionists, etc to ensure care is smooth and seamless
• Collect records, documents and other information for clients
• Answering client / team member questions and following up on requests
• Reporting, reconciliations and projects based on operational needs
• Creation and maintenance of spreadsheets, forms and checklists for personal use
• Licensing, compliance and regulatory coordination
• Point of Liaison between team, client and outside facility and clients
• Manage all work, tasks for department and clients

QUALIFICATIONS :