Senior System Engineer

Overview

The Senior Systems Engineer plays a critical role in supporting and modernizing client environments across servers, networks, and end-user systems. This position operates within a Managed Service Provider (MSP) model, providing hands-on technical leadership, troubleshooting expertise, and proactive solutions to a variety of small- and mid-sized business clients.

Key Responsibilities

• Serve as a technical lead for client infrastructure projects, upgrades, and deployments.
• Manage and maintain Windows and Linux servers, virtualization platforms (VMware, Hyper-V), and network devices.
• Administer email, collaboration, and productivity platforms such as Microsoft 365 and Google Workspace.
• Oversee user management, backups, patching, and endpoint protection across multiple client environments.
• Perform proactive system monitoring, performance tuning, and capacity planning.
• Respond to escalated support tickets and provide Tier 3 technical assistance to helpdesk teams.
• Collaborate directly with clients to plan infrastructure improvements, migrations, and security initiatives.
• Develop and maintain documentation, network diagrams, and standard operating procedures for client environments.
• Automate recurring administrative tasks using PowerShell or other scripting tools.

Required Skills and Experience

Preferred Qualifications

Soft Skills