HR Services Analyst, ServiceNowJackson Walker • Skokie, IL, US
HR Services Analyst, ServiceNow
Jackson Walker • Skokie, IL, US
1 day ago
Job type
- Full-time
- Part-time
Job descriptionPerform day-to-day administration and optimization of the ServiceNow HR Service Delivery (HRSD) and Employee Service Center (ESC) to ensure smooth and efficient operation. Provide internal consulting, support, and training to HR staff and end-users on effective use of the ServiceNow platform. Collaborate with HR, HRIS, and IT teams to drive timely and effective resolution of technical issues. Ensure the ServiceNow HRSD module functions properly, maintains security standards, and evolves to meet the changing needs of the Human Resources function. Generate reports, visualizations, and dashboards based on HR data to provide actionable insights on key performance indicators (KPIs) and opportunities for improvement. Serve as the subject matter expert (SME) for HR Case Management and associated HR processes. Support, recommend, and potentially lead projects involving the design, testing, and implementation of HRSD functionality enhancements or new features. Act as HR's primary coordination point and tester for ServiceNow platform patching and upgrades. Collaborate with IT by actively participating in IT Service Management (ITSM) processes including incident, problem, change, and demand management. Education : Bachelor's degree in Human Resources, Information Systems, Business Administration, or a related field; alternatively, an Associate's degree combined with at least three years of relevant experience in human resource administration, knowledge management, or high-volume contact center operations is acceptable. Certification : SHRM Certified Professional (SHRM-CP / SCP) or HRCI Professional (PHR / SPHR) certification, preferred. Experience : 3+ years of experience in a high-volume call or contact center environment. 3+ years of experience in knowledge management and / or technical writing. Prior experience working with Workday Human Capital Management (HCM). Prior experience with ServiceNow Case Management and Knowledge Management modules. Unique or Preferred Skills : Analytical skills : Skilled in analyzing data, identifying trends, and drawing actionable conclusions. Critical thinking : Capable of evaluating information objectively to make informed decisions. Communication : Effective verbal and written communication skills, with the ability to collaborate across diverse teams. Organizational skills : Strong ability to manage multiple priorities and tasks efficiently in a fast-paced environment. Adaptability : Comfortable working in ambiguous situations and able to adjust quickly to changing circumstances or challenges. HR knowledge : Solid understanding of HR principles, practices, policies, and relevant employment laws. Self-directed learner : Proactive and inquisitive with a strong commitment to continuous learning and professional growth. Career Pathways to Promote Professional Growth and Development Various Medical, Dental, Pet and Vision options Tuition Reimbursement Free Parking Wellness Program Savings Plan Health Savings Account Options Retirement Options with Company Match Paid Time Off and Holiday Pay Community Involvement Opportunities
HR Services Analyst, ServiceNow
Hourly Pay Range : $24.86 - $37.29 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Position Highlights :
- Position : HR Services Analyst
- Location : Skokie, IL
- Full Time / Part Time : Full Time
- Hours : Monday-Friday, during normal business hours
- Required Travel : travel to other locations may be required
What You Will Do :
What You Will Need :
Minimum of 3 years of relevant professional experience.
Problem-solving : Ability to identify and resolve technical issues independently or in partnership with IT teams.
Benefits (For full time or part time positions) :
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Hr Analyst • Skokie, IL, US