Client Resources Coordinator III

Job Description

Job Description

Catholic Charities of Los Angeles, Inc. is one of the largest human services providers in California. The agency operates a variety of programs to serve the poor and strives to find permanent solutions to crisis situations by offering clients the tools and resources needed to achieve greater self-reliance and stability in their lives.

The person in this role provides leadership to other Client Resources Coordinators and handles more difficult cases in serving clients through counseling, advocacy, and guidance. May supervise the work of employees and / or volunteers.

Responsibilities :

• Assesses clients’ needs and helps them address and achieve their identified goals.
• Develops problem solving relationship with clients. Assesses and identifies needs and abilities of clients.
• Develops plans to fulfill assessment goals.
• Works with other agencies to ensure clients receive all needed services.
• Links clients to existing Agency and community resources, including advocacy.
• Records client-related information.
• Compiles monthly statistics of services provided.
• Monitors cases and plans for re-assessment.
• Maintains confidentiality of client information and records.
• Participates in good cause and conciliation procedures.
• Displays sensitivity to the client population’s cultural and socioeconomic characteristics.
• Represents the program / Agency or client at administrative hearings. May supervise one or more staff members.
• Promotes continuous quality improvement and service delivery that is aligned with the Agency’s mission.
• Performs related duties as required.

Qualifications :

Catholic Charities offers a wide range of employee benefits to support the total wellness of its employees. Our competitive package provides the flexibility to select the benefits that best meets the employee’s needs. Benefits are effective the first of the month following 30 days of employment.