Desktop Support Technician

Summary : Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 10 with strong user interaction skills. Need to be able to work independently and as part of a team.

• Duties :
• Escalation point for Junior and Mid-level desk side engineers.
• Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues.
• Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers.
• Updates status of queued service requests with the IT service management system.
• Performs day-to-day activities required to provide Tier 2 and Tier 3 support to end users, to

include, move / add / change of end user equipment, software install and upgrades, and general troubleshooting and problem resolution.

• Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. Perform repairs on Apple computer and iOS hardware and software.
• Understanding of the MAC OS Imaging process using JAMF preferred but not required.
• May be assigned to assist in leading small projects and team efforts.
• Escalates complex problems to upper-level deskside engineers.
• Qualifications :
• Must have a minimum of 7 years of related experience providing IT Hardware and Software
• Deployment, Troubleshooting, and Problem Resolution support to end users.
• High School Diploma may be substituted with 6 additional years of related experience.
• Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust
• Tier 2 & Tier 3 Deskside Senior Level Support
• Lead junior, mid, and senior level techs as needed, provide expertise to help solve difficult problems
• Diagnostic Skills
• Leadership Experience
• Customer Interface
• Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting
• Perform IMAC procedures and lifecycle refresh activities.
• Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs.
• Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed.
• Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration.
• Must be reliable and have independent transportation.
• Certifications desirable but not required include A+, Net+, Secure+.
• Skills

Desktop, macos, macbook, Troubleshooting, Imaging, Windows 10, Office 365, microsoft outlook, Mac, service desk, Active directory, Hardware, Deployment, O365, Servicenow, Hardware support, Microsoft office, Hardware / software, ms teams, ios, Printer support, Mobile device, Technical support, Hardware troubleshooting, outlook, desktop troubleshooting, desktop deployment, Windows 11, jamf

• Top Skills Details

Desktop,macos,macbook,Troubleshooting,Imaging,Windows 10,Office 365,microsoft outlook,Mac,service desk,Active directory,Hardware,Deployment,O365,Servicenow,Hardware support,Microsoft office,Hardware / software,ms teams,ios,Printer support,Mobile device,Tec

• Additional Skills & Qualifications
• Must have excellent communication skills
• must have a reliable form of transportation
• Experience Level

Intermediate Level

• We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected
• classification. Eligibility requirements apply to some benefits
• and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following :
• Medical, dental & vision
• 401(k) / Roth
• Insurance (Basic / Supplemental Life & AD&D)
• Short and long-term disability
• Health and Dependent Care Spending Accounts (HAS & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time off / Leave (PTO, Vacation, or Sick Leave)
• Pay and Benefits

The pay range for this position is $32.62 - $38.50 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Washington D.C.,DC.

• Application Deadline

This position is anticipated to close on Oct 24, 2025.

h4>

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.