Application Support Analyst

Overview

Application Support Analyst Location : Mayfield Heights, OH

S UMMARY OF JOB : The Application Support Analyst reports to the Manager of Application Support and will be responsible the second-level support for business systems used by the Accounting Department. The position will collaborate closely with the Application Support Manager to maintain systems used by the business unit and will assist end-users with daily support, use of systems and creation / maintenance of reports.

Responsibilities

• Support and maintain line-of-business systems used by the Accounting Department including Dynamics Great Plains, Profit Power and other critical application systems
• Coordinate software releases and patches for business systems including testing and distribution of software updates, release notes and training materials and rollout communications to business and other IT teams
• Collaborate with third-party resources, vendors and other IT teams in support of projects and operations around business systems
• Responsible for resolution of all second level support issues
• Create and maintain SSRS reports.

Qualifications

EEO Statement

Hanna Holdings, Inc. affiliates and assigns are committed to providing equal employment opportunity to all employees and applicants for employment regardless of such factors as race, color, religion, sex, national origin, age, veteran's status or disability. The Company abides by all local, state and federal laws and regulations affecting the hiring of employees.

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