Manager of Inpatient Referral Services and Workers Compensation Relations

Manager Of Inpatient Referral Services And Worker's Compensation Relations

With five decades of experience, Shepherd Center provides world-class clinical care, research, and family support for people experiencing the most complex conditions, including spinal cord and brain injuries, multi-trauma, traumatic amputations, stroke, multiple sclerosis, and pain. An elite center ranked by U.S. News as one of the nation's top hospitals for rehabilitation, Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems. Shepherd is the only rehabilitation facility in the nation with an intensive care unit on-site, allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again. Shepherd Center's culture is one of hope, humor, and hard work. You will enjoy career growth, strong relationships with co-workers, strong support from leadership, and fun activities that have kept over 12% of staff members working at Shepherd for more than 20 years.

The Manager of Inpatient Referral Services and Worker's Compensation Relations is responsible for overseeing a team that manages all aspects of patient referrals and the admissions process for inpatient rehabilitation. This role ensures efficient, patient-centered workflows and fosters strong relationships with referral sources, including worker's compensation partners and other stakeholders. Responsible for the oversight of staffing schedules, productivity standards, employee competency documentation, Touchpoint performance management processes including evaluations, performance improvement programs, staff education and special projects as assigned. The manager collaborates across departmentsincluding Case Management, Bed Management, Finance, and Marketing, to drive continuous improvement and support strategic growth initiatives that optimize census. This position also plays a key external-facing role, representing the organization at professional conferences and coordinating continuing education opportunities for referral partners. This position acts on behalf of the Director in their absence.

Key Responsibilities :

Leadership & Supervision

• Provide operational leadership to the admissions and referral team, ensuring accountability and excellence.
• Provides oversight of regular team huddles. Facilitate staff training, performing Touchpoints and performance reviews.

Referral & Stakeholder Engagement

Process Improvement & Collaboration

Strategic Growth & Census Optimization

Customer Service & External Relations

Compliance & Reporting

Qualifications : Required :

Preferred :

Working Conditions :