Veterinary Receptionist

Overview

Started in 1998 by Dr. Yves Galea, Sepulveda Animal Hospital has been servicing the needs of pets and people of West Los Angeles for over 20 years. Back when we were founded, Dr. Galea dreamed of building a community to serve and heal our four-legged friends, a place where pets would be cared for with the same love he had for his own pets.

Since our opening, Sepulveda Animal Hospital has expanded with new doctors, new staff members, and even a new building; but our goals, mission, and quality of care remain the same.

The team at Sepulveda Animal Hospital performs medical and surgical treatments with a high standard of excellence. Our Culver City veterinary clinic provides care that revolves around the pet's comfort and the client's peace of mind and promotes health and wellbeing for the pet. Our love of animals and our respect for our clients shows in the way we handle each case.

If you are a passionate and caring team player, please apply today!

Responsibilities

As a Receptionist you will :

• Maintain and uphold the Core Values and Mission Statement of MPH.
• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, e.g. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian's instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excel in customer service and maintain an exceptional level of professional communication.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services / procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate empathy toward clients and treat pets with compassion and respect.

Required Knowledge, Skills and Abilities

About Mission Pet Health

Veterinarian-led. People-focused. Pet-obsessed. That's Mission Pet Health in a nutshell!

We were founded by veterinarians who believe local practices thrive when autonomy, collaboration, and medical excellence lead the way. That belief still guides everything we do—from mentorship to medicine to how we support our teammates.

Driving our award-winning culture are our WAG values – Work Together, Amaze, and Grow – which fuel us to drive a tangible, lasting impact for our teams, the communities we serve, and the pets we care for.

So, what's in it for you at Mission?

We're on a mission to be the greatest veterinary company in the world—and we'd love for YOU to be a part of it!

Mission is one of the leading veterinary care organizations in the U.S., formed by the joining together of Southern Veterinary Partners and Mission Veterinary Partners. Our mission is to provide world-class support to hospital teams on a hyper-local basis. Our Home Office teams manage the back-end side of the business so our hospital teams can focus on what matters most – the medicine and caring for their patients. We're based in Birmingham, AL, but the heartbeat of Mission is in our 850+ animal hospitals and 20,000+ teammates across the country. Founded on a deep commitment to clinical and operational excellence, we've earned recognition on prestigious workplace ranking lists such as Inc. 5000, U.S. News & World Report, and Newsweek. In fact, in 2024, Newsweek named SVP the #11 Most Loved Workplace in America, marking the company's third consecutive Top 25 ranking.

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