Clinical Coordinator (Scheduler)

Clinical Coordinator (Scheduler)

Find your joy here, at Riverbend, a Sonida Senior Living community! We offer a comprehensive benefit package to include competitive wage/salary, health and dental insurance, 401k with company match & much more!

Riverbend, a premier retirement community in Jeffersonville, IN, provides quality care to residents in an Assisted Living and Memory Care community. What we offer you:

• Flexible scheduling
• Cutting edge technology to enhance the lives of our residents and make your job easier and more effective.
• SafelyYou - AI video technology that detects and prevent falls
• Advanced EHR Technologies - automated care assessments eliminating busy work, helping you deliver better care
• Sage - Improve call light response time and improvement to service and care
• Microsoft Power BI - one stop for all data needs
• Company support for educational and learning opportunities
• Paid referral programs for Team Member and Resident referrals
• Medical, dental, vision, and life/disability insurances
• 401k retirement savings offering a discretionary match determined each year based on company performance
• Employee Assistance Program
• Dependent Care and FSA saving accounts
• PTO available day one
• Paid Training

*Benefit eligibility dependent on employment status

**Eligibility based on location

Job Description:

The Clinical Coordinator assumes the responsibility and accountability for the provision of resident care through recruiting, hiring, onboarding and scheduling clinical staff according to resident and business needs in compliance with state and federal laws and regulations.

Clinical Coordinator Responsibilities include:

• Maintains and implements nursing policies and procedures that reflect current standards of nursing practice, company, and facility philosophy of care and practices while maintaining compliance with state and federal laws and regulations.
• Communicates and interprets policies and procedures to nursing staff. Monitors practices for effective implementation and achievement of results.
• Conducts resident assessments, suggesting level of needed service packages to residents and their families, as directed.
• Ensures delivery of compassionate quality care evidenced by adequate services and staff coverage for the facility, this includes using the STOGO app for appropriate scheduling of current, active employees.
• Verifies payroll and manages PTO requests for clinical staff
• Assists with implementation and assures all clinical employees are following Company policies and procedures, and assist administering, coordinating and directing all activities in accordance with the policies and procedures, including benefit enrollment during orientation.
• Demonstrates knowledge of and application of Key Clinical Quality Indicators. Proactively monitors and implements systems to achieve and/or surpass company thresholds.
• Reviews 24-hour report from every unit daily to ensure timely, effective responses to significant changes in condition, transfers, discharges, use of physical or chemical restraints, unexplained injuries, potential abuse or neglect, medication errors, loss of resident property, or any evidence of resident or family dissatisfaction, as directed.
• Gathers and analyzes facts, assesses situations, develops, and implements appropriate actions to investigate, notify appropriate parties, resolve issues, record facts properly, and prevent future reoccurrence. Communicates findings/results to the Wellness Director or Executive Director.
• Listens and documents significant changes in condition of residents; including, but not limited to, incidents, unexplained injuries, medication errors, loss of resident property, or evidence of resident or family dissatisfaction per agency policies and state regulations.
• Monitors and responds timely to Care and Concern program per facility policy. Attempts to resolve all resident grievances seeking consultation or assistance from other departments of administration as appropriate.
• Communicates directly with residents, families, medical staff, nursing staff, interdisciplinary team members, and Department Heads to coordinate care and services, improve organization and implementation of service plans to maintain quality of care, quality of life, and a homelike environment for all residents.
• Establishes, implements, and monitors infection control program designed to provide a safe, sanitary, and comfortable environment and to prevent the development and transmission of disease and infection. Reviews infection control surveillance reports to identify trends and to develop effective actions to control and prevent infections in the facility.
• Provides infection control information to the Executive Director and Safety Committee (as applicable).
• Monitors staff for compliance with OSHA mandates on workplace safety. Proactively develops procedures and incentive programs to promote workplace safety and safety practices.
• Monitors the provision of care and services to residents on all shifts and evaluates regulatory compliance efforts through daily rounds to observe care on units, to review records, and to interview staff members, residents, families, and other interested parties. Evaluates the finding of compliance rounds conducted by designated facility staff on a daily basis.
• Designs, implements, and evaluates actions to continuously improve quality, compassionate care and cleanliness.
• Oversees and supervises development and delivery of in-service educational programs designed to equip nursing staff with sufficient knowledge and skills to provide nursing, nursing related services, and highest level of compassionate, quality of care to each resident to attain or maintain the highest practical physical, mental, and psychosocial well-being in coordination with the Wellness Director.
• Participates in survey process by instructing staff in matters of conduct and disclosure, maintaining a presence at all times surveyors are on-site and directing the timely collection of information required by the survey team.
• Demonstrates concern for identified problems and undertakes corrective action while survey is in progress if appropriate. Gathers and presents supplemental documentation to avoid potential deficiencies. Collaborates with Wellness Director and Executive Director to develop responses to survey report and implements prevention measures for future citations.
• Collaborates with physicians, consultants, community agencies, and institutions to improve quality of services and to resolve identified problems.
• Consults with Wellness Director daily about resident status, occupancy, budget, staffing, and other relevant issues.
• Participates in the development of and compliance with the department budget including nursing, medical, and central supplies.
• Proactively develops positive employee relations, incentive, and recognition programs. Promotes positive interactions.
• Maintains approachability, strong communication, and interpersonal skills with staff and prompt resolution of issues.
• Acts in administrative capacity in absence of Wellness Director.
• Participates in all special community and agency events.
• Comply with the community's privacy practices and procedures related to resident and employee records and all state/federal health privacy laws as outlined by HIP AA.
• Will be required to work the floor as a caregiver or nurse as needed to assist in resident care and third party staff elimination.

Education and Experience:

• High school diploma or GED required, prefer Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN)Twoyear professional experience in a senior living environment.
• Two-years supervisory/management experience with direct care staff.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.