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Service Administrator

Service Administrator

RWC International LLCEverett, WA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Looking for a long-term career in a high demand industry with a great career path for growth? We offer many different opportunities depending on your background and experience level. RWC International is a proven leader in the truck and bus service and repair industry. RWC is a family-owned company that cares, and we offer competitive wages, paid time off & holidays, full health benefits and a 401k match. We value what makes a family successful : commitment, compassion, hard work and a desire for each other to succeed. No matter what your level when you join us, we want to help you grow.

POSITION OVERVIEW

  • The Service Administrator is charged with organizing the billing and time tracking portion of the Service Department from customer pay to warranty submission.

DUTIES & RESPONSIBILITIES

  • Fields incoming internal and external customer inquiries for the Service Department, both in terms of phone calls and walk in customers.
  • Reviews and adjusts timecards for the technicians as needed.
  • Opens work orders as directed, updates technician comments, and prepares the work orders for closing. May close work orders as directed by the Service Manager.
  • Assists the Service Manager in staying on top of work orders in process to ensure that they are closed in a timely fashion.
  • Monitors cash work orders and communicate with the service Manager and Technician to ensure that equipment with an unpaid work order does not leave the Service Department.
  • Maintains Service Department filing and records as needed.
  • Other duties as assigned by management.

    • Salary range for SERVICE ADMINISTRATOR (depending on experience level) can range from $22.00 to $25.00 / Hour + eligible for monthly performance bonus after 90 days.

    ACTIVITY AND KNOWLEDGE REQUIREMENTS

    Employee safety is a prime concern of RWC. This position is not a safety sensitive position but may fall under the requirements of the RWC Drug and Alcohol policy.

  • Strong organizational and communication skills.
  • Ability to use computer applications such as Microsoft Office and internet-based programs.
  • General understanding of mechanical / technical terms.
  • Excellent customer service skills.

    • Must be able to successfully pass a background check and pre-hire and drug test and alcohol test.

    M / F / V / H

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    Service Administrator • Everett, WA, US

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