Night Auditor

As Night Auditor you are the main resource for our guests during the overnight hours. You are responsible for maintaining overall hotel operations and reconciliation / posting of all revenues from the previous day. You are also accountable for check-in check-out kiosk operations market sales and all other guest interactions. If you are friendly personable and like to work independently this may be just the job for you!

RESPONSIBILITIES

• Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
• Book guest hotel reservations.
• Register guests to the hotel verifying reservation personal information and securing payment information.
• Answer and route calls as appropriate; take guest messages with accuracy.
• Promote the brand loyalty program and provide recognition and benefits to all present members.
• Anticipate guests needs and respond timely efficiently appropriately and in a friendly manner.
• Assist in resolving guest complaints regarding service and / or accommodations whether handling on own or elevating to managerial level.
• Responsible for cash drawer contents and transactions during shift.
• Maintain accurate records including cash flows registration cards reservation cards and property walks.
• Process all market and retail transactions for the guests.
• Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions.
• Maintain appropriate market inventory levels restocking when necessary.
• Handle confidential information including guest records with a high degree of integrity.

QUALIFICATIONS

BENEFITS

Key Skills

Customer Service,Hotel Experience,Hospitality Experience,Guest Relations Experience,Math,Windows,Facilities Management,Night Audit,Front Desk,Guest Services,Phone Etiquette,Word Processing

Employment Type : Full-Time

Experience : years

Vacancy : 1