Customer Care Specialist - WFH

Job Opportunity

We're more than just an insurance agency we're a mission-driven team built around people, purpose, and progress. Our goal is to help hardworking families protect what matters most, while empowering our team members to build flexible, fulfilling careers that align with their lifestyle and goals.

We believe lasting success comes from freedom, growth, and community. That's why we've created an environment where driven individuals can thrive supported by innovative technology, personalized mentorship, and a culture that celebrates ambition, teamwork, and integrity.

For over 60 years, our organization has proudly partnered with unions, associations, and working families across North America to provide reliable supplemental and permanent benefit programs. As we continue to expand, we're looking for professionals who want to do meaningful work and make a real impact.

The Role

In this position, you'll be the face and voice of our organization, connecting directly with the families we serve. Your role is to help clients understand their benefits, answer their questions, and make sure every interaction leaves them feeling informed, valued, and protected.

This isn't just about managing policies it's about empowering families, simplifying important information, and becoming a trusted advisor they can count on for years to come.

What You'll Do

• Build lasting relationships through consistent communication and exceptional service
• Guide policyholders through their benefit options, updates, and claims with care and clarity
• Explain coverage details in a simple, easy-to-understand way
• Collaborate with leadership to enhance onboarding and client experience processes
• Serve as the main contact for clients' service needs and inquiries
• Engage in continuous training, mentorship, and leadership development for ongoing growth

What We're Looking For

What You'll Gain