UserAccount Customer Care Specialist I

Mission of the Role

This position will work out of our new campus in Bloomington MN (accross from Mall of America and MSP Airport).

The Customer Care Specialist is responsible for day-to-day operational support for customers prospects sales representatives distributors and other internal departments. A successful Customer Care Specialist will have a positive attitude with the ability to thrive in a team environment efficiently handling a high volume of activities while providing an amazing customer experience. The Customer Care Specialists must provide in-depth working knowledge of SICKs processes and assist with project management assignments and process improvements across the team.

Key Responsibilities

• Answers customer inquiries through multiple communication channels while adhering to departmental service-level goals ensuring consistent and timely customer updates are provided to open inquiries.
• Coordinates order lifecycle activities and resolves issues when they arise facilitating with internal teams on resolution when necessary.
• Provides customer contractual obligation visibility to the organization ensuring it meets customer operational agreements.
• Adheres to individual key performance indicators (KPIs) and individual performance objectives fostering continuous improvements and personal growth.
• Maintain a thorough understanding and educate customers on SICK terms and conditions and ordering guidelines.
• Manages daily transactional requests such as sales orders sample trials etc. submitted electronically emailed or entered on SICKs website by customers.
• Possess a working knowledge of standard operating procedures (SOPs) and applies them to their daily work.
• Documents customer interactions and maintains account and order information in the customer resource manager (CRM) and enterprise resource planning (ERP) systems.
• Acquires and maintains familiarity with government industry and import / export regulations.
• Builds strong relationships that promote trust and confidence with the customer sales rep distributors and internal departments.
• Keeps Management informed of unresolved conflicts that adversely affect SICK customers and their experiences.
• Recommends internal process improvements and customer experience enhancements implementing change when called upon.
• Fosters customer self-help by recommending the use of and educating on the SICK website.
• Understands SICK products and the industries we serve.
• Learns the SICK Spirit establishing a strong sense of pride in SICK and the solutions we provide our customers.
• Carries out other duties and responsibilities as may be assigned or required.

Key Qualifications

Education and Experience :

Compensation

The base salary is one part of our Total Rewards package and is determined within a range. The starting base salary range for this position is listed below; the actual starting salary will be based on a variety of factors including experience skill set education performance licenses / certifications business needs and other job-related factors as permitted by law.

Required Experience :

IC

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 41110 - 61050