Epic Provisioning Analyst | Full Time

GENERAL SUMMARY :

This position will be a member of Identity and Access Management team-Epic Provisioning team, which is the gatekeeper for the Identity Management system, creating Epic accounts and user provisioning in accordance with Epic Security policies. Understands and maintains the Epic software security structures. The position requires an in-depth understanding of access process and procedures and the ability to apply that understanding to supporting Epic that directly benefit the patientcare and / or business functions of Henry Ford Health Systems.

PRINCIPLE DUTIES AND RESPONSIBILITIES :

Responsible for user access management, user provisioning, de-provisioning and troubleshooting user issues and maintenance in accordance with the controls that govern Identity Access and Management.

Acts as customer liaison, working with end-users or business contacts to understand their access / security needs and communicate the requirements and timelines.

Responsible for Epic provisioning / security related tasks.

Performs tasks for security initiatives while adhering to Epic security policies and procedures. Assumes responsibility for keeping informed about changes in policies and procedures.

Research, analyze and provide solutions to routine access issues with general direction from supervisor.

Collaborates with Identity and Access Management team to ensure that access management is working within the established security guidelines and is in adherence with the policies / procedures.

Ensures Epic training is completed and required approvals when needed are obtained before granting user access to Epic.

Identify and implement improvements for efficiency and enhanced security for work processes with general direction from supervisor / manager.

Working knowledge of Data Courier.

24 / 7 on support call

EDUCATION AND EXPERIENCE :

Associates degree or equivalent in related field or two (2) years related work experience required.

Minimum of one (1) year direct Epic work experience preferred.

Good written and verbal communication skills.

Excellent interpersonal skills.

Good customer service skills.

Ability to manage multiple tasks.

CERTIFICATIONS / LICENSURES REQUIRED :

• Epic `Security Coordinator Certification preferred.

Additional Information

Organization : Corporate Services

Department : Identity & Access Management

Shift : Day Job

Union Code : Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health : Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com / careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being : physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity / Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.