Teller III

Teller III Position

This position is located at our Bozeman, MT Main branch. We are committed to providing employees with a comprehensive compensation and benefits package that offers as much choice as possible. This includes generous paid time off (PTO) in addition to paid federal holidays, a child care assistance program for eligible dependents, and an exercise reimbursement program for employees.

The Teller III will be responsible for daily teller transactions in both the lobby and drive-up locations of the branch and participate in all dual control functions. This position is also responsible for the delivery of outstanding customer service and for developing and maintaining client relationships by recognizing referral opportunities for additional retail products and other lines of business.

Essential duties and responsibilities include :

• Providing customer account services by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, recording night and mail deposits, and selling cashier's checks, traveler's checks, and savings bonds.
• Answering customer's questions in person and / or on the telephone.
• Recording customer account transactions by logging cashier checks, travelers' checks, and other special services; preparing currency transaction reports.
• Cross-selling bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customer needs, and directing customers to a branch representative.
• Completing special customer requests by closing accounts, taking orders for checks, opening and closing Christmas and vacation clubs, exchanging foreign currencies, and providing special statements, copies, and referrals.
• Completing safe-deposit box procedures.
• Reconciling cash drawer by proving cash transactions, counting and packaging currency and coins, reconciling loan coupons and other transactions, turning in excess cash and mutilated currency to Teller Group Leader, and maintaining supply of cash and currency.
• Complying with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other teller currency, and assisting in certification of proof.
• Maintaining customer confidence and protecting bank operations by keeping information confidential and cautioning others regarding potential breaches.
• Improving teller job knowledge by attending training sessions.
• Contributing to customer service and bank success by welcoming related, different, and new requests to include helping others accomplish job results.
• Processing expected number of teller transactions or more daily using our current teller platforms; transactions include processing deposits, loan payments, mortgage payments, credit card payments, escrow payment, cash advances, check cashing, official check purchases, proof transactions, and the buying or selling of foreign currency.
• Utilizing 360View to process activities, incidents, and referrals to business partners and all other lines of business.
• Recognizing the need to place holds according to Reg CC and bank policies, and adhering to all proper check and cash handling standards.

Management responsibilities include mentoring Teller I and II employees.

Qualifications to perform this job successfully include the ability to handle confidential and sensitive information, excellent mathematical aptitude, excellent communication skills, both written and verbal, strong interpersonal skills, and adherence to all check and proper cash handling standards, meeting or exceeding bank cash balancing standards.

Education and / or experience required include a high school diploma or general education degree (GED) and 1-3 years of experience in a cash handling and customer service role.

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Our company is an equal opportunity employer. Employment here is based solely upon an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws.