Customer Care Advisor

A company is looking for a Customer Care Advisor responsible for initiating the sales process and managing customer interactions.

Key Responsibilities

Represent the company as a subject matter expert during customer calls

Update systems to document customer interactions and handle issues diplomatically

Escalate issues to management when necessary and complete additional tasks as assigned

Required Qualifications

3+ years of customer service and / or sales experience

Previous solar customer service or sales experience is highly desired

Ability to embrace change and adapt to business needs

Proven track record of reliability and a strong work ethic

Ability to accept and apply coaching and feedback from leadership