VICE PRESIDENT, SALES&RETENTION TRANSFORMATION LEAD (CHARLOTTE, NC)

Compass Corporate

As the leading foodservice and support services company, Compass Group USA is known for its great people, great service, and great results. With over 284,000 US associates working in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states, our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today! Each and every individual plays a key role in the growth and legacy of our company. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

Compass Group is seeking a visionary and dynamic Vice President, Sales & Retention Transformation to lead the reinvention of our sales and retention organization. This critical executive will spearhead a multi-faceted technology rollout, directly impacting the evolution of our people, processes, and performance in an era defined by rapid AI and digital acceleration.

Job Overview

As the Vice President of Sales & Retention Transformation, you will be the chief architect of change for the National Sales and Strategic Alliance Group (SAG). Tasked with leading the end-to-end transformation of our sales and retention functions, you will drive organizational agility, optimize operational efficiency, and champion the ongoing evolution of our workforce. Your leadership will ensure seamless adoption of advanced technologies, including AI-powered sales and retention solutions, enabling our teams to exceed their potential in a fast-changing market.

Key Responsibilities

• Transformation Leadership : Design and execute a comprehensive change management strategy for a multi-dimensional technology rollout aimed at simplifying processes, increasing efficiency, and reimagining the roles of Sellers and Retention Specialists.
• AI & Technology Integration : Champion the implementation of AI, CRM, digital enablement, and data-driven decision tools across sectorized sales and retention teams. Lead efforts to embed digital selling capabilities and elevate pipeline hygiene and client targeting.
• Evolution of Roles : Define and guide the future of sales and retention functions, ensuring clarity in role accountability and supporting the transition to digitally empowered, agile teams.
• Change Management Excellence : Steer teams through transformation with empathy and rigor. Collaborate with HR, Strategic projects, Communications, and executive leadership to socialize changes, ensuring alignment with business objectives and long-term scalability.
• Cross-Functional Collaboration : Partner with executive stakeholders, sector leads, and support functions to align transformation initiatives with Compass Group's strategic vision and financial targets.
• Performance Measurement & Optimization : Establish and monitor key performance indicators to track progress, refine strategies, and support continuous improvement. Leverage feedback loops to iterate and evolve transformational phases.
• Organizational Design : Lead the ongoing optimization of team structures within Sales, Retention, Sales Support, and Enablement. Ensure the effective alignment of resources with AI and technology enhancements.

Qualifications and Experience

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Compass Corporate maintains a drug-free workplace. Applications are accepted on an ongoing basis. Associates at Corporate are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, paid parental leave, holiday time off, personal leave, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts (FSAs).