DMO Success Manager

DMO Success Manager, Tourism Exchange USA

ABOUT TXUSA :

Tourism Exchange USA is a B2B digital tourism marketplace that facilitates the real-time exchange of live inventory between suppliers and distributors with secure transactions across multiple categories of tourism product providers with global and local distributors allowing businesses of all sizes to enhance their product distribution and sales worldwide.

JOB SUMMARY :

Tourism Exchange USA (TXUSA) is seeking a DMO Success Manager to join our new product team. This candidate must be an established industry leader in international trade for the U.

S. tourism industry with experience across all types of tourism product including accommodations, attractions, tours and more.

The ideal candidate would possess destination marketing experience, preferably one who holds or has held a leadership position with a destination marketing organization (DMO) in the international tourism sector.

A key leader of the Customer Services team, the DMO Success Manager, is invested in the financial success and growth of their book of business, and the health and strength of relationships built within their portfolio of accounts.

In this role, the DMO Success Manager oversees the delivery of contractual obligations and forecasted Success Managers have visibility into cross-functional operations and are therefore responsible for the success of cross-team projects or activities that serve clients in their book of business.

WHO WE’RE LOOKING FOR :

• Thrives in a fast-paced environment (virtually and in person).
• Financial experience managing multi-million-dollar budgets.
• Forward-thinking with a mindset for data-driven decision-making.
• Critical thinker who uses creative problem-solving skills to execute projects.
• Works well independently and seeks perspective from experts to make informed decisions.
• Works with cross-functional teams to accomplish client goals while taking ownership of the end results.
• Dependable, with a strong work ethic.

RESPONSIBILITIES :

• Represent TXUSA at-large, at industry and client meetings and events.
• Remain in consistent communication with Vice President about opportunities, issues and ideas.
• Present authoritatively at client and industry events and meetings while leveraging subject matter experts where applicable.
• Utilize strong interpersonal skills and exhibit curiosity to question current processes, willingness to challenge the status quo and engage in productive feedback conversations within and outside their team.
• Demonstrate knowledge to apply industry trends, insights, research and data to client strategy.
• Develop and maintain expert knowledge on the application of the platform for all types of exchange participants.
• Hands-on understanding of the strengths, weaknesses, opportunities and threats within their book of business.
• Build intentional, genuine relationships with key senior clients to establish trust and partnership.
• Lead strategic planning efforts with clients, building a framework to solve complex problems through a holistic approach to solution development.
• Collaborate with the team to ensure quality products are being delivered to exceed clients’ expectations.
• Create scopes of work with clients, while considering the needs and abilities of the TXUSA team, to create mutually beneficial agreements which includes engaging key stakeholders throughout the process.
• Manage contract setup and establish team to best service the needs of the client.
• Oversee the production and delivery of ad-hoc and monthly reporting for both internal and external clients.
• Responsible for monthly forecasting and revenue reviews, managing aging reports and ensuring accuracy in all reporting.
• Manage client onboarding including staff training and familiarization of the platform.
• Assistin the development and refinement of clientonboarding, training, and materials development for participating clients.
• Work collaboratively with organizational staff and managers towards common goals.
• Demonstratebehaviors that support Miles Partnership’s core values : Passionate, Open, Curious, Collaborative, Impactful.
• Willingness to adapt and grow with us along the way. Tourism Exchange USA is a growing company and all roles may change as needs evolve.

EXPIRIENCE REQUIREMENTS :

• 6+ years of industry experience with a minimum of 3 years focused on international travel trade.
• Experience with International Travel Trade as well as Inbound / Receptive Tour Operator market
• Strong ability to build and foster relationships independently.
• Excellent communication skills, including internal and external presentations.
• Strong understanding of B2C and B2B marketing principles.
• Prior experience leading a team with progressive responsibilities
• Experience with contract development and negotiation.
• Strong problem-solving skills.
• Well organized and able to prioritize own workload and meet deadlines
• Able to perform efficiently and well under tight deadlines
• Able to communicate clearly and concisely, verbally and in writing
• Able to effectively manage relationships with all levels of an organization
• Possess exceptional customer service skills
• Display a dependable, strong work ethic
• Able to effectively work in a fast-paced, professional office environment
• Ability to travel for client meetings and industry conferences.
• Strong aptitude for technical software products.
• Prior experience with large-scale implementation or adoption of a SaaS or PaaS solution. (preferred)

COMPENSATION : $80,000-85,000

• Comprehensive benefits package, including medical, dental, vision
• 401k-matching contribution
• Generous paid-time-off compensation
• Flexible work schedule
• Paid volunteer opportunities and company-supported charitable events
• Collaborative, creative, and fun team environment with professional growth opportunities

OUR COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION

At Miles Partnership, including our subsidiaries Coraggio Group, Tourism Exchange USA, and Ad+Genuity, we recognize there is a fundamental and critical need for an active and intentional focus on developing and implementing a diversity, equity and inclusion (DEI) strategic roadmap across our companies.

Our vision is to be the global leader in strategic solutions that inspire and improve travel. At the core of that vision, we are driven by our commitment to actively advance diversity, equity, and inclusion to evolve equitable and inclusive marketing industry practices, drive innovation within the company and empower our team, our clients and the communities we serve.

We will make intentional actions to build a work culture where our team members are always heard, empowered and valued.

We will practice empathy by listening respectfully to the concerns and opinions of others, taking the time to reflect and learn, and being mindful of our responses and reactions to make sure our team members feel validated and supported.

We will provide a culture of service where we enable our teams and clients to meaningfully engage with their communities, share and tell their stories through travel, and lead a movement across the broader tourism industry to influence social change and ensure open access to travel for all.

We will continuously measure what we do and be transparent about what we have done, what we need to work on and what we will do next to nurture progress and innovation. Learn more .