Hospitality Associate

Job Description

Job Description

Vivant is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2020 and headquartered in Austin, Vivant is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments.

Here at Vivant, we pride ourselves on providing unique and curated travel lifestyle experiences for our clients. Whether you are traveling for business, with your family, or embarking on a solo journey, we are here to bring life to your experiences on the road.

And that’s exactly what we are all about : Giving Life to Travel.

Our Hospitality Associates are the face of Vivant and our boots on the ground throughout the city. This is one of the most versatile roles at the company and perfect for anyone who loves being on the go and finds fulfillment in serving our guests. You are a detail-oriented individual who thrives in problem-solving guest issues and satisfying guest requests throughout the day. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you!

AT VIVANT YOU WILL :

• Respond to day-to-day guest requests, issues, and other outreach using the Vivant Service Principles
• Guide guests through the Vivant experience, ensuring they have an amazing first impression
• Troubleshoot minor maintenance and technology issues (e.g., upholstery stain removal, light bulb replacements, access to units, wifi connectivity, overseeing contractor appointments, etc.)
• Perform housekeeping quality audits and inventory checks in our units to ensure that hospitality standards are met consistently and robust feedback to our vendors is relayed in a timely fashion
• Assist with inventory duties such as preparing turnover kits, receiving deliveries, and tracking linen / consumables use
• Maintenance and organization of working spaces including office, storage closets, warehouse, and others, as assigned
• Travel to multiple Vivant properties throughout the local market, as required using company vehicle

WHAT WE LOOK FOR :

We also have great benefits to make your life easier so you can focus on what you’re best at :

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.