Assistant General Manager

Position Summary

The Assistant General Manager (AGM) plays a key leadership role in supporting daily restaurant operations, enhancing the guest experience, managing the service team, and driving profitability. Acting as a bridge between front-of-house service and overall operations, the AGM ensures brand standards are upheld while maintaining a positive, team-focused work environment. Responsibilities include opening and closing duties, clear communication of operational details, and hands-on leadership.

This position collaborates with the Service + Events Manager to ensure consistent execution of service standards and supports the successful delivery of special events and programming.

Key Responsibilities

Door & Reservation Management

• Organize the reservation book to optimize seating and flow.
• Build guest profiles with personal preferences and local relevance.
• Manage reservation inquiries via email, phone, and chat.
• Communicate special requests and VIP guests to staff.
• Handle all parties of 6+, including pre-fixe options and credit card holds.
• Forward all medium-sized (12–24 guests) event inquiries to Event Director.
• Confirm reservations are confirmed 24 hours in advance.
• Maintain relationships with local concierges to encourage walk-ins during slow periods.
• Hire and maintain floor, door, and coat check team pars according to company policy.

Guest Experience & Floor Leadership

Service Team Oversight

Operational Execution

Financial Performance

Compliance & Reporting