Software & Logistics Executive

Software and Logistics Executive

WFA Cross Media Measurement Initiative

Miami, FL / On Site

Excitingly Kantar Media has partnered with the ANA to build a new Cross-Media Measurement panel in the United States, that will be one of the first of its kind in the world.

We are looking for forward-thinking, diverse, and client focused individuals to join our team and make this audience measurement panel a success for the ANA, the ever-changing US Media Industry and Kantar Media.

Kantar Media are experts in understanding the changing media landscape. Our Audience Measurement teams are charged with developing new approaches to measurement and that is where the new US panel comes in.

The panel has been designed to address the needs of advertisers, who want to understand and plan campaigns across digital and broadcast platforms (from TikTok to CBS to YouTube) we’ve pulled together all our latest thinking, our most up-to-date meters, and our relationships with the online publishers such as Google and Meta, and the result is something that we believe is the future of audience measurement.

Job Details

The Software and Logistics Executive position is central to the deployment and maintenance of the US panel, setting up the Service and Installation Execs for success by ensuring that the equipment which is needed for installation or maintenance calls has been dispatched to the panelist home with the correct software and configuration installed.

The role sits at the heart of our Operations efforts.

Tasks & Responsibilities

• Test panelist hardware, install appropriate software / firmware and configure, prior to dispatch.
• Process and dispatch all panel stock orders and requests; process and capture all stock returns.
• Accurately log and report all stock lines and carry out full stock checks and inventory audits at regular intervals.
• Account for stock coming in and going out of the storeroom in Miami.
• Plan, Order, quality check / Control and account for all stock deliveries
• Ensure hardware is stored in safe conditions.
• Carry out market research for competitive prices and resourcing stock items for all our current products.
• Accurately log and report all distribution activity and details of equipment in panel member homes.
• Maintain all Stock levels on the stock system, updating when deliveries arrive, and when stock is returned by panelists.
• Examine returned equipment for condition and prepare for redeployment.
• Log SIM card numbers against metering to aid tracking, preventing misuse of the cards.
• Provide knowledge support on stock lines.
• Liaise with delivery / logistics companies to improve and report on issues such as late deliveries, chase refunds and charges on failed or missed deliveries.

Your profile and key skills we are looking for

• Technical Skills A basic understanding of tablet technology, and how software is deployed and upgraded is useful, though full training will be provided.
• Collaboration - Can demonstrate the ability to collaborate (communicate / partner / execute) with other divisions / functions,
• Problem Solving - Has a proven ability to solve basic problems using sound judgment, in line with Kantar policy and procedure.
• Customer Service - Able to gain a full understanding of users’ wants and needs by seeking or confirming information and opinions when establishing relations and throughout the relationship.
• Manage - Manages stakeholder expectations to ensure customer needs are met or exceeded; in line with the restrictions imposed by Supply Chain Management.
• Ability to work unsupervised.
• Ability to prioritize and complete daily tasks in line with business requirements.
• Good knowledge of Microsoft Office products (Outlook, Excel, SharePoint)
• A keen eye for detail.
• Excellent communication skills.
• Fluent English essential; fluent Spanish desirable

Our offer

We provide a highly competitive benefits package!

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account / FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with matching
• Tuition Reimbursement, Commuter benefits
• Unlimited PTO

At Kantar Media we have an integrated way of rewarding our people based around a simple, clear, and consistent set of principles.

Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

At Kantar Media, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients.

Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate because of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.

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