Manager Business Operations eCommerce
Influential Communication
Possesses knowledge of verbal / nonverbal behaviors application and allocation of business communication styles / techniques in ambiguous and challenging situations situational awareness communication channels / mediums interpersonal skills and universal relationship building To be able to carry out the following responsibilities :
- Organizes thoughts and communicate credibly and concisely in an interdivisional / interdepartmental setup
- Presents to and influences team members, customers, and clients conveying complex information clearly and accurately and addressing ambiguity in a constructive manner
- Independently assembles and prepares reports, materials, and storylines that have a structure and logical flow and are based on relevant fact-based information
- Influences team members and leaders to take action based on sound recommendations
- Seeks and provides constructive feedback anticipates needs / questions and responds appropriately
Market and Customer Analysis
Possesses knowledge of data gathering and reporting tools, market data sources, customer behavior analysis methodologies To be able to carry out the following responsibilities :
Uses customer analytics as the basis for performance forecasts for specific product lines or servicesAdvises team members on the key benefits, drawbacks, and rationales for using customer analytics to predict customer trendsCreates business analysis reports from customer analytics data extracts and provides detailed insightsEvaluates market data sources and key indicatorsAdvises others about ongoing and planned market activities and their implicationsEvaluates key assumptions and variables that factor into the conclusions of market researchRecommends strategies to senior management based on market research resultsCompares the performance of the organizations website against key performance indicatorsImplements web tools to quantify website traffic changes following the launch of events, promotions, and campaignsMeasures a websites potential audience opportunity, share of voice, visibility, and buzz comments as compared to the internet as a wholePartnerships
Possesses knowledge of communication channels, team dynamics, organizational ways of working To be able to carry out the following responsibilities :
Analyzes stakeholder needs and partners with stakeholders to share relevant information, solve business problems, and synergize effortsBrings ideas and solutions proactively to the business and team membersInfluences outcomes and assists in communicating shared goals with groups and parties by linking interestsActively listens to others seeks and provides constructive feedback and provides ideas / recommendations on processesSite Structure Management
Possesses knowledge of search engine optimization, site structure, site taxonomy, web analytics tools To be able to carry out the following responsibilities :
Translates research insights and metrics including research from other sources into actionable recommendations that inform site design and business strategyUtilizes multiple tools and methods for monitoring and assessing the performance of search engine optimizationImplements and operates the basic functions of search engine optimization tools for example keyword explorer, web analytic toolsParticipates in keyword management from discovery to action for a certain product or serviceApplied Business Acumen
Possesses knowledge of industry and environmental factors, business practices across two or more domains, for example, Finance, Marketing, Sales, Technology, Business Systems, Human Resources, common business vernacular To be able to carry out the following responsibilities :
Provides recommendations to business stakeholders to solve complex business issuesDevelops business cases for projects with a projected return on investment or cost savingsTranslates and aligns business requirements into projects activities and tasksServes as an interpreter and conduit to connect business needs with tangible solutions and resultsRecommends new processes and ways of workingProject Management
Possesses knowledge of project management tools, techniques, and methodologies, project tracking tools, dashboards, and reports, communication management To be able to carry out the following responsibilities :
Develops prioritizes and coordinates work plansReviews project schedules, cost expenditures, milestones, communications, and documentationsFollows project management methodologies by tracking and monitoring work holding project teams accountable to timelines and ensuring adherence to milestonesIdentifies potential project risks and develops strategies to mitigate risks prioritizing and ensuring the resolution of critical issuesCreates communication plans which determine communication levels, frequency, details, and the distribution of status updatesMinimizes the impact of changesProblem Formulation
Possesses knowledge of analytics, big data analytics, and automation techniques and methods, precedence, and use cases, business requirements, and insights To be able to carry out the following responsibilities :
Analyzes the business problems within an assigned discipline and questions assumptions to help the business identify root causesIdentifies and recommends approaches to resolve business problemsSets data analytics, big data analytics, automation goals and deliverables based on established success criteria and defines key metrics to measure progress and the effectiveness of solutionsQuantifies business impactsData Visualization
Possesses knowledge of visualization guidelines and best practices for complex data types, multiple data visualization tools, for example, Python, R libraries, Plot, Matplotlib, Platy, etc, advanced visualization techniques, multiple story plots and structures, OABCDE communication influencing techniques, emotional intelligence To be able to carry out the following responsibilities :
Generates appropriate graphical representations of data and model outcomesUnderstands customer requirements to design appropriate data representation for multiple data setsWorks with User Experience designers and User Interface engineers as required to build front end applicationsPresents to and influences the team and business audience using the appropriate frameworks and conveys clear messages through business and stakeholder understandingCustomize communication style based on stakeholder under guidance and leverages rational argumentsGuide and mentor junior associates on story types, structures, and techniques based on contextAt Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
The annual salary range for this position is $91,000.00-$169,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : Stock.
Minimum Qualifications
Bachelors degree in information technology, computer science, or related area and 3 years experience in eCommerce merchandising, site operations, business management, or related area OR 5 years experience in eCommerce merchandising, site operations, business Management, information technology, computer science, or related area.
Preferred Qualifications
ECommerce Merchandising, Site Operations, Business Management, or related area, Masters degree in Information Technology, Computer Science, or related area
Primary Location
640 W California Avenue, Sunnyvale, CA 940