Customer Service Representative

A company is looking for a Customer Service Representative II - RGA (remote USA).

Key Responsibilities

Responds to and resolves customer / sales requests including returns, pricing credits, damages / shipment discrepancies, and defective products

Collaborates with other departments to process credits and returns accurately and timely

Maintains established service quality standards and stays updated on new processes and initiatives

Required Qualifications

2 years of customer service experience in an ACD environment

Strong knowledge and understanding of mainframe

Good PC and Excel knowledge, along with excellent keyboarding skills

Ability to balance multiple assignments and prioritize projects efficiently

Participation in Continuous Improvement and support for PPI projects