Mortgage Operations Manager II

Mortgage / Consumer Lending Manager

Manage a Mortgage / Consumer Lending department by overseeing a staff of supervisors and / or operations managers ensuring operational efficiency and targeted results are met. Provide operational, technical and functional expertise in work policies and procedures. Oversee a staff of 15+ employees including supervisors and operations managers to ensure efficient day-to-day operations.

Primary Responsibilities :

• Manage either a department or a major unit of a large department which encompasses either a single major business / function or multiple functions ensuring operational efficiency and targeted results are met.
• Responsible for the planning, leadership, problem resolution, analysis and reporting for assigned department.
• Plan and implement new methods and procedures to make daily operations more efficient. Implement recommendations for department policy changes and creates new unit policy and procedures. Consults and communicates with operations staff.
• Contribute to strategic planning and short-term initiatives. Responsible for department contingency planning and regulatory compliance.
• Responsible for providing the lead on multiple projects at the department or division level. May represent the department on outside projects.
• Support annual budget process and is financially accountable for department / unit.
• Exercise usual authority of manager concerning staffing, performance appraisals, promotions, salary recommendations and terminations. Oversees training and development of direct reports.

Scope of Responsibilities :

The position is responsible for the day to day and strategic direction of the department and requires knowledge of business, applicable regulations and affiliated technology. The position works with uncertainty with discretionary solutions, possesses moderate risk to organization.

Supervisory / Managerial Responsibilities :

Responsible for multiple direct reports at both a supervisor and / or operations manager level. Oversee a department of 15+ employees.

Education and Experience Required :

Bachelors Degree,

OR in lieu of degree,

Four to five years relevant experience.

Minimum four years operations experience.

Minimum four years supervisory / management experience.

Education and Experience Preferred :

Masters Degree preferred.