Call Center Representative

A company is looking for a Call Center Representative to join their high-volume call center team.

Key Responsibilities

Provide accurate information for incoming customer / client calls regarding disability claim status

Make outbound calls to obtain required information from clients pertaining to their cases / hearings

Access various disability processing systems to research and resolve inquiries and issues efficiently

Required Qualifications

Two (2) years of high-volume call center experience

Two (2) years of customer service / sales experience preferred

Strong computer knowledge with excellent typing skills (at least 50 WPM)

Commitment to strong attendance and ability to handle high call volume

Ability to meet multiple performance targets at or above benchmark levels