Patient Services Representative

Job Description

Job Description

Reno Orthopedic Center wants you to join the team as a Patient Services Rep! We are seeking an enthusiastic and dedicated team member to greet and check-in patients at our Main ROC Clinic.

Who are we?

At Reno Orthopedic Center (ROC), every action is driven by our employee expectations :

• We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve.
• We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up.
• Here, you're encouraged to own your success — we support your growth, celebrate your contributions, and empower you to take initiative.
• Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development.
• We value kindnessas a core strength — it's how we treat our patients, our colleagues, and our community.
• Most importantly, we encourage every team member to be an advocate — for patients, for progress, and for doing what's right.

If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC.

What sets us apart?

Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand — and every team member’s voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We’ve been the trusted name in musculoskeletal health across Northern Nevada for over 60 years — and we’re still growing!

What would you do in this role?

You will be the first and last employee our patients would interact with during their time at ROC. You can make patients feel less nervous or scared or make a patient’s day by giving them a warm welcome. Your attention to detail will allow for the correct information be provided to the clinical team and ensure the correct billing is taken care of for the patient. You are essential to facilitating a great patient experience.

A Day in the Life

Requirements

Preferred Qualifications - How can you set yourself apart from other applicants?

Benefits

At Reno Orthopedic Center (ROC) , we believe that exceptional patient care starts with taking care of our people. We prioritize work-life balance by fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued.

Why chose ROC? Full time benefits include :

Dependent on Position :

Come build your career with a team that’s committed to innovation, community, and compassion in orthopedic care. Whether you’re a seasoned specialist or just starting your journey, you’ll find purpose, impact, and growth at Reno Orthopedic Center .

“ROC doesn’t just talk about values — they live them. Every day here feels like a chance to do meaningful work with people who truly care."