Customer Service Representative - Claims

Aerotek has an immediate opening for an ONSITE Customer Service Representative (Intake Compliance Analyst) at the corporate office in Tempe, AZ.

Compensation : $21.63 / hrs (annualized at $45,000) + quarterly bonuses

Hours : Monday - Friday | 9am - 6pm

Essential Functions :

• Triages all incoming calls regarding new and existing workers’ compensation claims.
• Intake new claims and act as liaison between employee and Third-Party Administrator (TPA).
• Refer injured workers to treatment facilitates and arrange for transportation when needed.
• Assist with facilitating post-accident drug testing.
• Assist adjuster in investigation of claims by gathering and forwarding information needed to analyze liability and root cause of accident.
• Enter claim data into various claims management systems.
• Answer incoming calls from clients, contractors, field office representatives, claims adjusters, attorneys, and physicians.
• Places outgoing phone calls to claimants, clients, field office representatives, claims adjusters, attorneys, and physicians to follow up on incidents.
• Review and verify Injury Reporting forms prior to submission to ensure that accurate information regarding the claim has been provided. Obtain additional information or clarification when needed.
• Collect and submit required paperwork to TPA.
• Assist with return-to-work process.
• Send Acknowledgment letters and post-incident paperwork to various.
• Make effective and appropriate decisions.
• Interpret and effectively communicate policies and procedures, including read, understand, and apply complex materials. Use proper grammar, spelling, and punctuation in all communications.
• Prepare clear and concise documentation in written and oral communications.
• Comfortable with working in a team environment.
• Perform clerical tasks and projects as assigned.

Qualifications :