Consultant, Solution Strategy & Design

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Consultant, Solution Strategy & Design working remotely in the United States, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!

What You'll Be Doing

TTEC is looking for an experienced Consultant, Solution Strategy & Design for BPO solutions to join our high performing team. Our team is growing quickly and we're looking for a positive, creative hard worker who is excited about the opportunity to fulfil the full range of presales responsibilities for our sales executives, client partners and operations teams, in developing winning solutions and proposals for our clients and prospects.

During a Typical Day You'll

• Understand and translate buyer requirements into a detailed, compelling solution offering, implementation approach, solution overview, proposal and cost estimate leveraging TTEC processes, governance framework and using the right collection of offerings from TTEC and its partner network
• Interface with the delivery organizations to ensure effective transition, shape services, collaborate on clear solution assumptions, and determine appropriate service delivery locations and related cost to deliver
• Work in partnership as a key member of the sales team in designing a solution that aligns to the value proposition including business outcomes and business case
• Coordinates and leads all solution design inputs from across all TTEC stakeholders and works with pricing to develop a commercial offer
• Identify when it's appropriate to incorporate TTEC capabilities like Artificial Intelligence (AI), Robotic Process Automation (RPA) and Analytics to differentiate solutions in a way that delivers measurable business outcomes for the client
• Able to understand and articulate all details and specifications of the proposed solution. Is analytical and can back up the solution with proof points, facts and figures
• Write and develop clear and persuasive, sales proposals and presentations that will be client-facing, including supplier registrations, request for information responses, request for proposal responses, online proposal submissions, and other client-specific formats. Includes preparation / production of physical presentation materials for clients
• Utilize proposal automation software to generate proposal drafts, while working closely with the sales support team to customize proposals based on client needs and stated objectives
• Contribute to pitch decks and client presentations where necessary
• Contribute to the development of Statements of Work on winning opportunities
• Maintain a keen understanding of marketplace intelligence trends, competition etc. to provide market leading perspectives, emerging trends, tools and techniques that can be effectively utilized to develop and promote business

What You Bring to the Role

What You Can Expect

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantages points and for you to bring value to the table in your own unique way. #LI-Remote

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