Supervisor, Healthcare Services Operations Support

Job Title

Leads and supervises a team supporting non-clinical healthcare services activities for care management, care review, utilization management, transitions of care, behavioral health, long-term services and supports (LTSS), and / or other program specific service support - ensuring members reach desired outcomes through integrated delivery of care across the continuum. Contributes to overarching strategy to provide quality and cost-effective member care.

Essential Job Duties

• Supervises healthcare services operations support team members within Molina's clinical / healthcare services function, which may include care review, care management, and / or correspondence processing, etc.
• Researches and analyzes the workflow of the department, and offers suggestions for improvement and / or changes to leadership; assists with the implementation of changes.
• Conducts employee and team productivity / quality assurance checks and documents results for accuracy and time compliance.
• Provides regular verbal and written feedback to staff regarding performance and opportunities for improvement.
• Assists in the development and implementation of internal desktop processes and procedures.
• Establishes and maintains positive and effective work relationships with coworkers, clients, members, providers, and customers.

Required Qualifications

Preferred Qualifications

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M / F / D / V.